Wellness Supervisor (SpringSummer 2026 Start)

This role is about more than supervising a space its about driving a vision. As the Fitness & Wellness Supervisor you are a visible leader an operational anchor and a wellness ambassador. You lead from the floor not from behind a desk. 

You ensure our bathhouse fitness centre studios hydrotherapy spaces and pool deck operate seamlessly safely and to the highest luxury standards. With strong initiative presence and accountability you create an environment where guests feel confident cared for and inspired and where your team feels supported motivated and clear on expectations. 

Start Date: May 2026
Contract Type: Full-Time
Pay Rate: $21 per hour

Key Responsibilities 

Guest Experience & Wellness Leadership 

• Maintain a strong welcoming and professional presence within all bathhouse and wellness spaces. 
• Lead by example in delivering refined personalized and attentive guest service. 
• Support guests with orientation guidance and confidence within wellness facilities. 
• Act as the escalation point for guest concerns resolving issues with empathy discretion and efficiency. 
• Uphold Rimrock Banffs luxury service standards wellness philosophy and Emblems brand values at all times. 

Daily Operations & Facility Oversight 

• Oversee day-to-day operations of the fitness centre studios pool deck hydrotherapy and wellness spaces. 
• Ensure facilities are consistently pristine safe and guest-ready throughout operating hours. 
• Complete and oversee opening closing and mid-day operational checklists. 
• Monitor equipment condition cleanliness and functionality; report and follow up on maintenance needs promptly. 
• Maintain appropriate inventory levels of towels amenities water and wellness supplies. 
• Make real-time decisions to adapt to guest flow capacity and operational changes. 

Team Leadership & Accountability 

• Provide daily leadership to Fitness & Wellness Hosts as the primary on-shift leader. 
• Set clear expectations around luxury service standards professionalism and wellness etiquette. 
• Lead onboarding training and continuous coaching to build team capability and confidence. 
• Deliver real-time feedback and performance guidance addressing concerns promptly and constructively. 
• Support scheduling shift coverage and time-off coordination to maintain operational continuity. 
• Contribute meaningful input to performance evaluations in partnership with the Fitness & Wellness Manager. 
• Foster a driven collaborative team culture rooted in accountability energy and shared purpose. 

Safety Compliance & Risk Management 

• Ensure all bathhouse and wellness policies are upheld and consistently enforced. 
• Monitor guest activity to ensure safe and appropriate use of facilities and equipment. 
• Respond to incidents and emergencies calmly confidently and in alignment with established protocols. 
• Maintain strong working knowledge of emergency procedures health & safety regulations and sanitation standards. 
• Ensure accurate and timely incident documentation and reporting. 

Programming & Cross-Department Collaboration 

• Support execution of wellness programming classes and special activations. 
• Partner closely with the Fitness & Wellness Manager on audits reporting initiatives and strategic projects. 
• Collaborate with Front Office Guest Services Housekeeping Engineering and Expeditions to ensure a seamless and elevated guest journey. 
• Identify opportunities to enhance operational systems and guest experience through innovation and initiative. 

Qualifications :

What You Bring 

 Previous experience in fitness wellness hospitality or luxury guest-facing environments. 
Supervisory or lead experience preferred. 
Strong operational mindset with a focus on results efficiency and consistency. 
CPR and First Aid certification (or willingness to obtain). 
Confident persuasive communicator with a calm professional and service-driven presence. 
Ability to thrive in a fast-paced evolving environment with multiple priorities. 
Comfort leading from the floor and making timely independent decisions. 
 

Bonus If You Bring 

Certification in fitness instruction yoga or wellness modalities. 
Experience in luxury spa or retreat environments. 
Strong knowledge of hydrotherapy practices and bathhouse etiquette. 

Who You Are 

You are driven proactive and energized by results. You thrive in dynamic environments where priorities shift and momentum matters. You see the big picture and you move quickly to make it happen. 

You are confident engaging and persuasive able to motivate your team while building strong rapport with guests. You take initiative naturally solve problems in real time and remain composed under pressure. 

You are not afraid to make decisions. You embrace innovation. You delegate details appropriately but remain accountable for outcomes. You lead with clarity enthusiasm and a strong commitment to excellence. 

Drive the vision. Lead with confidence. Stay moved. 

Physical Demands 

Prolonged standing and walking throughout wellness and bathhouse spaces. 
Ability to lift and move supplies up to 30lbs / 14kg. 
Exposure to warm humid environments within hydrotherapy areas. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26
#CWMRLeadership
 

Remote Work :

No

Employment Type :

Full-time