Group and FIT Coordinator (SpringSummer 2026 Start)

This role sits at the centre of the Rimrocks operational precision. As a Group & FIT Coordinator you safeguard the integrity of every contract rooming list and rate structure. You are the quiet architect behind seamless group movements and flawless FIT execution. Through accuracy consistency and polished communication you ensure our partners trust every detail every time. Your work protects the guest experience long before arrival laying the foundation for excellence across the hotel. 

Start Date: May 2026
Contract Type: Full-Time
Pay Rate: $20 per hour

Key Responsibilities 

Reservation & Coordination Excellence 

• Own the contractor booking process within the PMS during pre-opening. 
• Manage group and FIT reservations with unwavering accuracy including rooming lists arrival details VIP notes and confirmations. 
• Enter audit and maintain reservation blocks in PMS and CRS ensuring precise alignment with contracts and negotiated terms. 
• Process rate loading rooming list updates billing instructions cut-off dates and any required partner changes. 
• Verify all bookings follow contracted rates allotments blackout dates and agreements. 
• Ensure all pre-arrival details are accurate and communicated clearly across operational teams. 

Partner & Client Communication 

• Serve as the primary point of contact for wholesale FIT and group travel partners. 
• Deliver timely polished and professional communication for confirmations revisions inventory inquiries and operational needs. 
• Strengthen relationships through attentive follow-through consistency and proactive solution-finding. 

Operational Support 

• Collaborate closely with Front Office Housekeeping Finance and Sales to ensure each group or
• FIT movement is fully prepared aligned and executed with excellence. 
• Communicate VIPs special requirements amenities group movement sheets and change updates with total clarity. 
• Support seamless pre-arrival planning and day-of execution ensuring accurate documentation and handovers. 

Revenue & Systems Integrity 

• Support the Revenue Manager in loading mapping and maintaining accurate FIT and wholesale rates. 
• Reconcile daily rate or inventory discrepancies and coordinate resolutions with Revenue or Systems teams. 
• Track pace pickup and relevant KPIs for assigned market segments as required. 

Billing & Financial Accuracy 

• Ensure deposits billing instructions folios and payment details are correct compliant and aligned with partner agreements. 
• Support Finance with reconciliation inquiries adjustments and account accuracy. 

Qualifications :

What You Bring 

• Experience in reservations front office sales or administrative coordination (hotel experience preferred). 
• High technical proficiency in PMS (Opera Cloud preferred) Microsoft Office and an ability to learn new platforms. 
• Exceptional detail focus and organizational skills with a commitment to accuracy and polished presentation. 
• Strong written and verbal communication abilities. 
• Ability to multitask and prioritize in a deadline-driven environment. 
• A positive service-forward mindset aligned with luxury hospitality standards. 

Bonus If You Bring 

• Experience supporting group wholesale or FIT travel partners in a hospitality environment. 
• Knowledge of Banff National Park local culture and regional travel patterns. 

Who You Are 

You are dependable precise and deeply committed to accuracy. You thrive in structured environments where processes clarity and high standards guide your work. You take pride in ensuring every detail is correct every rate every list every instruction. 

You stay composed under pressure communicate politely and professionally and manage tasks with steady focus. Your strengths lie in organization consistency and the ability to deliver polished work time and time again. Your presence ensures partners and colleagues can trust the information you provide. 

Craft with precision. Elevate with passion. Stay moved. 

Visa Requirements: Must be legally authorized to work in Canada. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26
 

Remote Work :

No

Employment Type :

Full-time