Program Specialist I (Talent Pool)

Dont see the perfect role open right now Thats okay! Our Talent Pool is your way to raise your hand and say Id love to be part of AGS when the timing is right. By joining youll stay connected and be first in line when new opportunities like the Program Specialist open up.

Why Join

• Youre letting us know youd like to be considered as new roles open up.
• Well already have your information so you wont need to reapply each time.
• Our team will reach out if a position looks like a great fit for your skills and interests.

If youre passionate about driving organizational change and ensuring successful adoption of new technologies and processes this is the best way to stay connected.

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake shortlisting sourcing management onboarding worker assignment management time and expense management offboarding and reporting. The Program Specialist I acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities:

• Assist client managers during all stages of the contract labor acquisition process including: requisition intake sourcing and candidate shortlisting and interviewing
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base
• Document requirement intake conversations in appropriate database (VMS AGS360)
• Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response
• Discuss with HM agree upon expectations timeframes feedback roles and responsibilities of everyone involved in the requisition fulfilment process
• Coach manage and oversee performance of participating staffing suppliers
• Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system
• Monitor performance against contract SLAs requisition aging invoicing time and expense entry and vendor compliance tracking
• Maintain and update monthly activity and performance reports
• Provide constant interaction via face to face email and phone with client staffing vendors contract personnel and other partners
• Assist with worker assignment management (cost center changes extension of contract assignments etc.) to improve data integrity
• Liaison with managers vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)
• Assist with the collection of company assets from vendors (laptop badges etc.)
• Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
• Log all client and vendor inquiries into

Qualifications :

• University degree preferred or applicable experience
• Experience in high volume coordination activities
• At least 1year of any customer service industry experience
• Client hiring manager/supplier facing
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Strong analytical and problem solving skills
• Strong documentation and follow up skills
• Strong time management
• Strong organization skills and attention to detail
• Knowledge of MS Office (Excel Word PPT) and PC skills
• Able to work independently with some direction
• Customer Focused

Additional Information :

• Per Salary Transparency: The range for this position is 55-65K CAD bonus.

• AI Usage Disclosure
  • Please note that we use artificial intelligence (AI) tools to screen assess or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process or would like more information please contact us.

• Benefits Overview:
• Benefits are subject to change and may be subject to specific elections plan or program terms. This role is eligible for the following:
• Comprehensive health dental and vision insurance
• RRSP retirement savings plan with company match options
• Paid time off including vacation sick leave and holidays
• Employee assistance program (EAP)
• Life and disability insurance
• Professional development and tuition reimbursement opportunities

At AGS we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race gender sexual orientation gender identity age color religion national origin veteran status disability genetic information or any other status protected by applicable law. We value our people their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work. If you would like to request a reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please email   for accommodation options.

Remote Work :

No

Employment Type :

Full-time