Superuser and At-the-Elbow Support Coordinator, HIS
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Osler is driven by a strategic Vision to go beyond for our people and communities. As part of this commitment we are embarking on an exciting digital transformation to implement a new modernized hospital information system (HIS). Our dedicated HIS team will collaborate closely with our trusted HIS vendor (Epic) and internal subject matter experts to develop a fully functional system that will empower us to deliver exceptional care and services.
The Super User/At-the-Elbow Support Coordinator is responsible for planning and coordinating Super User schedules to support go-live activities. This role is part of the HIS project structure and reports to the Manager Digital Health Transformation working in close partnership with operational leadership the Manager Training. The position supports the Super User program by maintaining an accurate roster ensuring appropriate coverage by role and area and coordinating Super User recruitment onboarding offboarding and role expectations. The incumbent collaborates closely with Project Unify and operational leaders to support shift schedules facilitates monthly Super User meetings maintains centralized resources and coordinates go-live support models. The role also provides escalation support and assists with issue identification escalation and resolution during go-live and stabilization periods.
Accountabilities:
- Allocates calls and schedules superuser and at the elbow staff in accordancewiththe unit operational requirements standardized processespoliciesand procedures
- Works in a time sensitive and deadline driven environment
- Works with multiple stakeholders to manage an effective schedulethrough the use ofa computerized schedule system
- Participate in an on-call rotation to provide 24/7 support
- Work extended hours (days evenings nights weekends) as required
- Maintainan accurateSuper User roster
- Ensureappropriate SuperUser coverage by role and area referencing recommended volumes
- Coordinate Super User back-filling after staff departures and onboard new Super Users by assisting to coordinate training providing tools and scheduling
- Schedule monthly Super User meetings meetings track attendance and post materials
- Maintain a centralized SharePoint repository and ensure access for all Super Users
- Partner with the Training Manager and operational leaders to integrate Super Users into ongoing training
- Coordinate the Super User go-live support model and scheduling
- Support issue identification escalation and resolution during go-live and stabilization
Qualifications :
- College certificate/diploma in business administration human resources or related fieldrequired
- A minimum of three years recent experience in a scheduling environment preferably in health care
- Experience with computerized scheduling and timekeeping systems is required; previous experience with Dimensions is preferred
- Previousexperience scheduling staff is preferred
- Mustpossessan understanding of scheduling best practices HRpoliciesand collective agreements
- Strong understanding of hospital workflows in either clinical or non-clinical areas is an asset
- Demonstratedcritical thinking skills strong organizational skills coupled with well-developed written and verbal communication skills is required
- Demonstrated proficiency working with Microsoft Enterprise applications (i.e. Visio Word Excel PowerPoint Outlook SharePoint OneNote) is required
- Ability to learn new software and systems demonstrating technical aptitude
- Ability to work in an agile environment to deliver an HIS that meets end user needs
- Ability to work independently and in collaboration with a team to meet project milestones and ensure successful project delivery
- Ability to analyze user requirements and come up with creative solutions to meet end user needs
- Ability and willingness to support project success in a manner that goes beyond completion of assigned tasks
- Excellent problem solving and prioritization skills needed as well as strong attention to detail
- Demonstrated ability to handle multiple priorities within a dynamic fast-paced work environment
- Provide back-up support and escalationassistanceas needed
- MustdemonstrateOslers Values of Respect Excellence Service Compassion Innovation and Collaboration
Additional Information :
Hours: Currently days (subject to change in accordance with operational requirements)
Salary Range: $62029.50 - $77532.00
Application deadline: February 26 2026
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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process please notify Human Resources at .
While we thank all applicants only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only and not for any other purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and ... View more
