Associate Account Manager (SaaS) Hybrid

TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking an Associate Account Manager to join our this role you will be responsible for driving revenue through increased portal activity ensuring our SAAS Customers use their portals to their full potential thereby improving the service for TenderLink Subscribers and their access to current and relevant business opportunities. The aim is to achieve a 15% YOY increase in portal usage.

The key objectives for this role are to increase uptake and ongoing use of Experian TenderLink products and services in the market and thereby grow Experian TenderLink s revenue through existing and new products as well as through cross selling and promoting Experian products that align with Experian TenderLink customers.

What youll need to bring to the role & Experian

• You will drill down to isolate problems customers may be experiencing
• A proven commitment to detail and customer service
• A professional telephone manner
• 1 years of experience establishing communication and engagement with prospects demonstrating well developed oral and written skills
• You will constantly prioritise activities and make quick decisions based on rational analysis
• You will upsell to existing customers
• You will conduct difficult/hard conversations with Internal and external customers.

Work that matters - What youll be doing

• Implement TenderLinks Account Management Strategy aimed at onboarding new customers increasing portal usage reducing customer churn and cross-selling Experian solutions.
• Achieve agreed customer engagement Targets
• Achieve revenue targets
• Achieve upselling and cross-selling Targets.
• On-board new SaaS customers
• Closely monitor customers usage in the first 3 months.
• Provide detailed onboarding support and training.
• Educate and support SaaS customers to notify tenders and award notices using the TenderLink platform.
• Provide SaaS customers with technical know-how and advice on best practice to fully utilise the potential of their portals to accurately target subscribers.
• Identify opportunities to widen the usage of TenderLinks products and services in organisations where procurement is decentralised.

Qualifications :

More about you

• Solutions for sales in B2B environments
• Sound Persuading skills
• Strong Networking & Public Speaking skills
• Account Management Experience

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment hybrid model
• Flexible time off including volunteer time off personal leaves and paid holidays
• 17 weeks of Paid Parental Leave family care leave and up to 5 days study leave

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time