Reservations Agent

The position is responsible for accepting inputting & monitoring reservations via all incoming channels; with the objective of ensuring all available rooms are sold for allotted rates & therefore ensuring budgeted revenue is achieved within defined time lines.

Key Responsibilities

• Working within the team to ensure that the available rooms are sold for the desired rate therefore gaining maximum revenue
• Maintain accuracy during the call & while inputting details on the call
• Working to a systematic timeline & gaining the maximum revenue from the available rooms
• Meeting the set targets for each month/year/period.
• Accuracy of information
• Handling a fast phase environment whilst also managing guest expectations and emotions
• Handling call volume and maintaining phone etiquette
• Ensure familiarity with the reservations system all tiers of the rate structure occupancy and Property features to maximise occupancy at every opportunity
• Ensure all guest details are fully updated on PMS system and maintain efficient records
• Action requirements as needed & confirm accordingly with the guest / booker
• Adhere to set rates
• Become & maintain fluency with the Accor Loyalty Programme
• Maintain strong product knowledge know all products and specials available at the Property and Properties in the surrounding Area

Qualifications :

• Experience in a similar reservations environment alternatively customer service experience required
• Tenure (past or present) within in a Hotel environment is preferred
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA PMS
• Fluent orally & verbally in English with other languages well regarded
• Experience delivering excellent customer service
• Exemplary written and verbal communication skills
• Experience providing prompt and efficient service including upselling advantageous
• Attention to detail

Additional Information :

At the Ibis Novotel and Movenpick Wellington were all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while youre on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
• Accors Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accors refer-a-friend bonus
• Access to our Employee Assistance Program

Join us at Ibis Novotel and Movenpick Wellington where your career journey is as exciting as the destination!

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time