IT Support Analyst
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth Filevine brings together data documents workflows and teams into one unified platformwhere modern legal work happens with clarity and consistency.
Powered by LOIS the Legal Operating Intelligence System Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads understands and reasons across your data to surface insight automate complexity and give professionals the clarity and confidence to see more know more and do more. Fueled by a team of exceptional collaborators and innovators Filevines rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
About Filevine
Filevine is a rapidly growing legal technology software company that is pioneering a new
way of managing complex requirements and tasks saving our users valuable time
improving productivity and efficiency and driving a higher level of customer satisfaction by
improving communications. Filevine is known for powerful analytics innovative
organizational science and world-class user experience. The company has an extraordinary
team of passionate professionals who love working together to help organizations thrive.
Our Mission
Provide internal IT support functions to support Filevines end users and business goals
enabling users and teams to perform their job functions efficiently and securely. These goals
include taking reasonable measures to avoid a significant regulatory failure compliance
violation or a material data breach.
Job Summary
The IT team is looking for an IT professional to join our team in the Chicago office as an IT Help Desk Administrator. You will report to our IT Manager and help support the Chicago office and our remote workforce while working closely with the broader IT team on all global initiatives.
Responsibilities
- Provide excellent customer service and timely support for our global workforce via our ticketing system Slack channel/DM requests and/or in-person support
- Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
- Provisioning system access
- Setting up and configuring user workstations
- Managing hardware inventory and asset shipping logistics
- Assisting with first-day IT onboarding sessions
- Handling access termination
- Coordinating all related IT communications throughout these processes
- Maintain and manage all endpoints with our Intune and Kandji MDM systems while performing regular audits to ensure accuracy and compliance with company policies
- Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
- Provide AV support for company-wide meetings/events and after-hours emergency on call support
Qualifications
- 2-3 years of experience in a fast-paced corporate IT environment
- Advanced knowledge of the macOS ecosystem and Windows
- Advanced proficiency in MDM solutions (bonus points for certifications)
- Advanced proficiency working with core IT systems and other IT management tools
- Experienced working with ticketing or helpdesk systems
- Experienced with troubleshooting AV and conferencing equipment
- Ability to think critically communicate well and take initiatives
- Clear understanding of networking infrastructures terminology and hardware
- Clear understanding of standard corporate security practices (bonus points for security certifications).
- Associates in Computer Science
- Certifications including networking are preferred : A Network
Preferred Qualifications:
Company Perks
Competitive compensation and benefits package
Open office working atmosphere
Laptop upon hire
Opportunity to learn from a dedicated leadership team
Dynamic rapidly-growing company focused on helping everyone thrive
Filevine is an Equal Opportunity Employer. Qualifications for employment promotion
and other terms and conditions of employment are based upon the ability to perform
the job. Equal-employment opportunities are provided to all applicants and employees
without regard to race creed religion color age national origin sex disability
veteran status or other legally protected class. Filevine is committed to providing
reasonable accommodations for qualified individuals with disabilities. If you need
assistance or accommodation due to disability or if you have concerns related to
Filevines equal employment opportunities you may contact us at emailprotected
Filevine is an Equal Opportunity Employer. Qualifications for employment promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race creed religion color age national origin sex disability veteran status or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability or if you have concerns related to Filevines equal employment opportunities you may contact us atemailprotected
Cool Company Benefits:
- A dynamic rapidly growing company focused on helping organizations thrive
- Medical Dental & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Chicago (1 S Wacker Dr)
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our.
Communication about this opportunity or any open role at Filevine will only come from representatives with email addresses using . Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
Empower your law firm and improve efficiency with Filevine's AI-powered legal case management software. From intake, legal drafting, calendaring, & more.
