Shipping Manager

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

What We Offer:

This is a full-time position offering M/D/V benefits 401(k) matching employer HSA contribution and paid time off with increasing tiers.
This person will have great room for growth stemming from exciting new projects and overall company growth.
There is no better time to work in the golf industry! (Perks include a strong employee discount on merchandise)
You will work closely with our Facility Managers who have great experience with the company and will help grow your career.

Position Overview

Were seeking a strategic results-oriented Shipping Manager to lead outbound logistics at our Raleigh fulfillment center. Reporting directly to the Facility Manager youll oversee all aspects of the shipping lifecyclefrom order processing to carrier coordinationwhile driving operational excellence team development and cross-functional alignment. Worldwide Golf focuses on the Sure No Problem mentality as it relates to customer experience. Meeting and exceeding customer expectations will remain at the forefront of all decisions and processes for the shipping team. This is a high-impact leadership role for someone who thrives in fast-paced environments and is a passionate process and personnel manager.

Key Responsibilities

Outbound Shipping Supervision & Team Execution: Oversee daily outbound shipping operations to ensure accurate timely and cost-effective order fulfillment while enforcing standard processes and service expectations. Supervise coach and support shipping leads and associates serving as a key holder with responsibility for opening/closing duties and emergency response as needed. Execute structured training and ongoing development to ensure team readiness and drive consistent performance and continuous improvement. Foster a culture of accountability collaboration and continuous improvement.

Service Level Process Control & Performance Improvement: Manage staffing and daily execution to consistently meet internal and external SLAs across the fulfillment process. Own the creation maintenance and enforcement of shipping SOPs. Track and analyze KPIs to identify trends and maintain actionable dashboards. Translate performance insights into clear improvement plans while leading process enhancements that improve efficiency and accuracy. Initiate and lead integration of new technologies that support continuous improvement .
Order Troubleshooting & Exception Management: Oversee the order troubleshooting process to ensure timely triage and resolution of fulfillment and shipping issues partnering with required departments to support execution. Serve as the primary escalation point for complex or high-impact order exceptions leading root cause analysis for shortages misroutes system errors carrier failures and inventory discrepancies to prevent recurrence and protect service levels.
Labor Forecasting: Develop labor plans and workload strategies to align staffing with forecasted and real-time volume demands based on seasonality and historical trends.
Shipping Supplies Management:Oversee ordering inventory tracking and usage of shipping supplies. Identify cost-saving opportunities and process improvements to ensure readiness and efficiency.
Carrier & Vendor Management:Build strong relationships with third-party carriers and logistics partners. Resolve issues ensure service-level compliance and identify opportunities for improvement.
Compliance & Safety:Ensure adherence to OSHA standards company policies and safety protocols. Promote a clean secure and organized work environment.

Skills & Experience

5 years of leadership experience in shipping logistics or warehouse operations
Strong analytical skills with proficiency in Excel (pivot tables VLOOKUPs)
Experience with ERP platforms (SAP a bonus) WMS and order management software (KIBO a bonus).
Excellent communication and interpersonal skills across all levels of the organization
Ability to lift up to 25 lbs and work flexible hours dictated by the requirements of the business
Problem solving skills that are solution focused
Strong work ethic with the ability to handle multiple tasks simultaneously

What Were Looking For

A proactive leader who combines tactical execution with strategic thinking. Youre someone who thrives in dynamic environments inspires teams and knows how to turn shipping operations into a competitive advantage. A player coach mindset with the ability to lead by example. Champion a customer-first mindset within the shipping department by consistently going the extra mile contributing to a best-in-class customer experience. If youre ready to elevate our logistics game we want to hear from you.

Who We Are:

The Worldwide Golf family includes many well-renowned golf retail and e-commerce brands including:

Roger Dunn Golf Shops Edwin Watts Golf The Golf Mart Golfers Warehouse Vans Golf Shops Uinta Golf Las Vegas Golf Superstore Golfdom Mikes Golf Outlet Golf and Ski Warehouse Cool Clubs

Required Experience:

Manager

DescriptionWhat We Offer:This is a full-time position offering M/D/V benefits 401(k) matching employer HSA contribution and paid time off with increasing tiers.This person will have great room for growth stemming from exciting new projects and overall company growth.There is no better time to work i...