Backcare Care Fulfillment Specialist

Dallas, IA - USA

Monthly Salary: $ 20 - 22

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

About

is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.

Here entrepreneurs self-starters team players and big thinkers unite behind a common cause. Here were applying data analytics AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy if you thrive on collaboration and building new things and if youre all about using your talent for good is the place for you.

Position Overview:

The Backup Care Fulfillment Specialist works as a liaison between our members and our contracted network providers to arrange backup care for members children dependents or adult loved this role the specialist is responsible for reviewing and understanding the members needs; conducting research and contacting network providers; securing care arrangements and contacting members with identified resources. Member and provider interactions are via telephone and email.

Work Environment: Hybrid - In Office Monday Wednesday & Thursday

Location: 2801 North Central Expressway Dallas Texas 75204

Business Hours: 10am-6:30pm CST Monday - Friday

What Youll Need to Succeed:

2-3 years experience in call center or related field
Familiarity or experience in a child care and/or adult care setting.
Top notch verbal and written communication skills required.
Strong attention to detail and adherence to call center metrics.
Outstanding analytical organizational and time management skills.
Strong active listening and interpersonal skills.
Excellent computer literacy and keyboarding skills.
Demonstrates a high dedication to team members and needs of the team
Experience with Customer Relationship Management (CRM) systems a plus.
Experience with MS and Google applications.

What Youll Do:

Conduct research and provide backup care referrals.
Communicate effectively with providers to make care arrangements for member
Provide top-notch customer service to all clients and providers.
Ensures the highest quality of client satisfaction by meeting the company standards for production and quality.
Utilize and document case information in LifeCares CRM database.
Log track and document all support issues by utilizing the call tracking software tools.
Maintain department and individual standards for performance.
Consistently meeting productivity and case quality standards
And any and all responsibilities as assigned by management.

For a list of our Perks Benefits click here!

supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences perspectives and backgrounds. is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation please reach out to

Company Overview:

Available in more than 20 countries is the worlds leading platform for finding and managing high-quality family care. is designed to meet the evolving needs of todays families and caregivers offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007 families have relied on industry-leading productsfrom child and elder care to pet care and home care. is an IAC company (NASDAQ: IAC).

Hourly Rate: $20-$22/hr (non negotiable)

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. The range listed is just one component of total compensation package for employees. Other rewards may include annual bonuses and short- and long-term addition provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).

#LI-Hybrid

Required Experience:

About is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. ...