German Customer Care On-Site & Remote in Greece

Bochum - Germany

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

At the moment we are looking for German speakers to fill several conditions are according to the following requirements:

- Knowledge of fluent German & English (B1/B2);
- Writing Speed: 25 words per minute.
- Starting dates: March & April
- Travel Expenses: Paid by our client;
- Accommodation: Our client offer the first 14 days of stay in Hotel during this time will have a company looking for accommodation according to your expectations;
- Initial Contract: 6/12 months (renewable)
- Health Coverage by the Greek Social Security Foundation (IKA) plus private health care for all employees
- Working hours in shifts 8 hours per day/5days 40 Hours per week.

Responsibilities:
- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the companys complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions.

Please see below the relocation package in case you are coming from abroad:

1. Booking and paying for your travel tickets and a taxi to transfer you from the airport to the hotel.
2. Up to two weeks accommodation in a hotel close to our premises provided by the company.
3. We will help you in order to find an apartment to stay either alone or share one with a colleague.
4. The company also offers Greek lessons free Real Estate Agency fee & other Benefits.

Were looking for exceptional talentif that sounds like you dont miss this opportunity to apply.