Operation Manager

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Background:

We are representing a company in the self-service laundry industry and they are looking for a Operation Manager to cover the Klang Valley areas.

Job Responsibilities:

Lead and manage the team to deliver excellent service.
Motivate and improve team performance.
Make sure all operations follow company standards including service quality customer service sales and internal controls.
Improve branch performance by increasing sales managing expenses and finding cost-saving opportunities.
Plan staffing and recruitment. Identify training needs and guide team members on weekly sales goals store management operations and customer service.
Supervise Outlet Supervisors to ensure branch cleanliness good sales and positive customer experiences.
Check and make sure all daily weekly and monthly reports are accurate and submitted on time.
Ensure branch administration stock control and safety procedures are done properly.
Monitor all outlet operations to make sure they follow company rules and policies.
Plan and run branch marketing activities.
Work with the marketing team to make sure promotional materials are sent and displayed on time.
Review token levels and CDM reports. Prepare sales collection and cleaning schedules for the branch.
Handle customer complaints when needed.

Job Requirements:

Minimum SPM and above.
At least 2 years working experience in the retail business.
Candidates with experience managing multiple outlets have an advantage.
Must be customer-friendly have good integrity and attention to detail.
Must possess own transport.

Working Hours:

Monday - Friday (9:00am - 6:00pm)

Company Background: We are representing a company in the self-service laundry industry and they are looking for a Operation Manager to cover the Klang Valley areas. Job Responsibilities: Lead and manage the team to deliver excellent service. Motivate and improve team performance.Make sure all opera...