Product Support Specialist
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Job Location:
Lexington, KY - USA
Yearly Salary:
$ 40000 - 50000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are seeking motivated and detail-oriented individuals to join our team as a Product Support this role you will provide front-line support to clients by assisting with travel-related products booking platforms reservations and service inquiries.
This position focuses on customer support troubleshooting and ensuring booking accuracy within approved systems. No prior travel industry experience is required comprehensive training is provided.
Key Responsibilities
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Provide support for clients using travel products and booking systems
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Assist with reservations confirmations updates and itinerary details
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Troubleshoot product or booking-related issues and provide timely resolutions
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Research and verify travel options within internal systems
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Escalate complex concerns when necessary
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Maintain accurate client records and documentation
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Deliver professional support via phone email and online platforms
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Participate in ongoing training and team meetings
Qualifications
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Strong written and verbal communication skills
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Customer-focused mindset with problem-solving abilities
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High attention to detail and strong organizational skills
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Basic computer proficiency and ability to navigate online systems
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Comfortable working independently in a remote setting
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Reliable internet access
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Must be at least 18 years of age
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Legal eligibility to work in the U.S. U.K. Mexico Australia or Spain
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English communication proficiency
What We Offer
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100% remote position
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Flexible scheduling
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Training and professional development
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Incentive programs and performance-based perks
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Opportunities for advancement
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
