Salesforce LWC Developer SA

Industry/Sector

Specialism

Management Level

Job Description & Summary

Job Title: Senior AgentForce Developer

Job Level: Sr. Associate

Experience: 4-8 years

Educational Qualifications: BE/ MCA M.E

Key Skills: Salesforce AgentForce Apex Lightning Web Components (LWC) Integration Workflow Automation Custom Actions API Integration Deployment

Job Description

We are looking for a highly skilled Senior AgentForce Developer to design and develop custom solutions within the AgentForce platform on Salesforce. You will be responsible for building intelligent workflows enhancing agent experiences and optimizing case management actions leveraging the full capabilities of AgentForce Apex AI technologies and other Salesforce features.

The ideal candidate will have hands-on experience with AgentForce actions Apex custom prompts and creating automation rules within AgentForce to simplify complex workflows improve operational efficiency and ensure scalability.

Must-Have Skills and Experience:

• AgentForce Platform: Strong understanding and hands-on experience with AgentForce development including configuring and customizing AgentForce actions (e.g. intelligent case routing task automation and contextual agent prompts) to enhance agent productivity and decision-making.

• Apex & Workflow Automation: Proficiency in Apex development for automating workflows triggers and custom actions. Ability to streamline processes based on real-time data and business rules.

• Custom Actions and Flow: Expertise in creating and customizing AgentForce Actions and integrating them with Salesforce Flows to automate tasks such as case assignments escalations and agent prompts.

• API Integrations: Hands-on experience developing REST/SOAP APIs and integrating third-party systems with AgentForce to pull in external data invoke AI models and drive decision-making.

• Automation & Scalability: Experience automating workflows with Apex Process Builder and Flow. Ensure scalability optimization and maintainability across various environments.

• AI and Predictive Analytics: Familiarity with integrating AI models into AgentForce such as predictive case routing agent workload balancing and next-best-action recommendations.

Key Responsibilities:

• AgentForce Action Customization: Design and implement AgentForce actions to automate and streamline tasks such as case creation escalation and assignment. Work with Salesforce Flows to build adaptable workflows based on case data and agent context.

• Apex & Workflow Automation: Develop Apex triggers classes and batch jobs to automate custom business processes within AgentForce including case routing and task assignments.

• Intelligent Routing and Decision-Making: Implement intelligent case routing based on various factors such as case priority customer sentiment and agent expertise. Use predictive analytics to recommend optimal case handling actions.

• Cross-System Integration: Design API integrations to enrich AgentForce workflows with external data sources such as customer databases or third-party analytics platforms for informed decision-making.

• Scalable Maintainable Solutions: Ensure custom AgentForce solutions are scalable and maintainable by following best practices for Apex development version control and CI/CD pipelines.

• Testing & Deployment: Manage the full deployment lifecycle of AgentForce customizations ensuring thorough testing quality assurance and smooth deployment using Salesforce DX and Git.

• Continuous Improvement & Feedback: Collaborate with business analysts and stakeholders to continuously improve AgentForce by optimizing workflows automation and integrations based on feedback.

Additional Desired Skills (Good to Have):

• Advanced AgentForce Actions: Experience with advanced AgentForce features such as dynamic workflow optimization and AI-based decision models.

• Salesforce Einstein Integration: Experience integrating Salesforce Einstein to bring intelligence into workflows including features like Einstein Prediction Builder for intelligent case routing.

• Salesforce Platform Certifications: Certifications such as Salesforce Platform Developer I/II Salesforce Administrator or Salesforce AI Developer are a plus.

• Cloud-Native Development: Understanding of cloud-native development and microservices architectures especially when integrating AgentForce with other cloud applications.

The Opportunity
When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively
supporting various Acceleration Center services from Advisory to Assurance Tax and Business
our innovative hubs youll engage in challenging projects and provide distinctive
services to support client engagements through enhanced quality and innovation. Youll also
participate in dynamic and digitally enabled training that is designed to grow your technical and
professional skills.
As part of the Business Application Consulting team you will lead the design and development of
innovative Salesforce solutions that enhance client experiences. As a Senior Associate you will
leverage your knowledge in Salesforce technologies to mentor junior team members navigate
complex challenges and build meaningful client relationships while delivering quality results.
Responsibilities
- Lead the design and implementation of innovative Salesforce solutions
- Mentor junior team members to enhance their skills and knowledge
- Navigate and resolve complex challenges in client projects
- Build and maintain enduring relationships with clients
- Deliver exceptional results in every deliverable
- Evaluate and test modifcations and upgrades in Salesforce
- Defne and adhere to leading practices in Salesforce development
- Craft dynamic workfows and AI-driven decision models
What You Must Have
- Bachelors Degree
- 4 years of experience
- Oral and written profciency in English required
What Sets You Apart
- Bachelors Degree in Technology
- Salesforce credentials such as Administrator or Advanced Administrator
- Possessing experience in Lightning Web Components and Apex
- Demonstrating skills in API integration and workfow automation
- Excelling in developing scalable solutions and backend logic
- Crafting dynamic AgentForce workfows and AI-driven decision models
- Utilizing CI/CD pipelines for automated deployments
- Collaborating effectively with product owners and analysts
- Experience in enhancing case-management workfows

Travel Requirements

Job Posting End Date