Service Advisor
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Job Location:
Massillon, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Diehl Automotive is growing and expanding! We are looking for an experienced Automotive Express Service Advisor atDiehl Honda of Massillon. Customer service data entry writing estimates and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.
As a Service Advisor you will:
- Greet customers in a timely and friendly manner
- Obtain accurate information regarding the customers vehicle documenting any and all concerns to the repair order
- Advise customers on the maintenance intervals according manufactures specifications
- Provide customers with a complete and accurate estimate for labor and parts
- Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
- Obtain prior authorization from the customer or warranty company of repairs that need to be completed
- Handle telephone inquiries regarding customer concerns appointments and follow up with customers on work in progress
- Verify manufacturer and extended warranty coverage
Job Type: Full-time
Experience:
- Customer Service: 2 years (Preferred)
- DMS experience (preferred)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- We offer competitive wages and embrace a promote within philosophy
Qualifications:
- Clean driving record
- Time management skills
- Commitment to 100% customer satisfaction
- Have basic computer skills to include typing and Microsoft Excel
- Be organized professional and courteous
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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