Credit Control Officer

Join Our Team: Credit Control Officer Opportunity *** Contract: Fixed term contract until 30/09/2026 ***Navigate your future and lock in your career as we keep our canals open and Credit Control Team plays a key role in keeping the Trust financially healthy and were looking for someone who wants to make a real impact. We support the full debtrecovery process for the organisation handling everything from managing consumer and commercial debt for around 8500 customers to sending out approximately 10500 reminder letters each year. We also look after more than 500 active payment plans raise over 500 legal referrals through our external partner and manage writeoffs where needed. A big part of our work involves collaborating with budget holders across the Trust to make sure were proactively managing outstanding debt and keeping things moving. By joining the team as a Credit Control Officer youll play an important part in delivering an efficient credit control service for the Trust and its subsidiarieshelping to protect cashflow and support the longterm financial stability of the hours & locationThis role follows 37 hours Monday to Friday working pattern. This role is based working from home with a requirement to attend our main hub spaces from time to time for team working and collaborative meetings. It is important that you can reasonably commute to one of our main hubs Hubs:Leeds Ellesmere Port Birmingham Milton Keynes regularity & flexibility of travel will be discussed further at interview overviewThis role plays a key part in protecting the Trusts financial stability and reputation. Youll support effective debt collection processes to ensure money owed to the Trust is recovered accurately and on time. Strong credit management is essential as poor practice could lead to financial loss legal challenges or customer complaints. Because the role involves handling sensitive financial and personal information youll be expected to work in full compliance with the Data Protection Act and maintain the highest standards of responsibilitiesSupport smooth and accurate credit control and debtrecovery processes ensuring all work follows Trust policies and legal financial knowledge and good judgment to collect outstanding debt agree payment plans and recommend writeoffs or positive relationships with customers and internal stakeholders to resolve issues and keep debt information up to the Credit Control Manager with wider debtrecovery activities and ensure tasks are completed efficiently and to agreed service colleagues understand processes provide guidance and deliver training when on senior responsibilities such as mentoring new team members leading debtreview meetings and identifying improvements to systems and absence cover for the Credit Control Team Supervisor including preparing reports overseeing team activity authorising refunds and supporting system to monthly and annual financial deadlines for cash collection postings allocations and customer Trust values in all interactions and contribute to a positive inclusive working diversity and inclusion by challenging behaviours or decisions that do not align with Trust policies and YouThe post holder is responsible for developing and maintaining the Trusts reputation as a responsible reservoir undertaker within the wider reservoir & QualificationsEducated to GCSE level including Maths & Control/Debt Recovery of operating to a quality management user of word and experience in particular FICO Credit Management and SD to understand and work within organisational policies. Suggest and implement & ApplicationIf you have any questions feel free to reach out to us at We encourage early applications as we may close the vacancy once we receive enough suitable We OfferIn addition to your annual base salary ofc.25163 we also offeracompetitive pension scheme increasing holiday entitlement and a range of employee benefits. For a full breakdown of our benefits check out our brochure here:EVP - 1 ( more: Experience:

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