Solutions Consultant Dental HaaS SaaS

This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales retention and expansion opportunities within the TechCentral managed services business. The Solutions Consultant partners closely with Sales Henry Schein Dental field teams and internal SaaS stakeholders to design position and demonstrate integrated IT solutions for dental practices and DSOs.

This role supports both recurring managed IT services (MSP) and one-time technology and infrastructure projects including servers workstations networking security and cloud solutions. The primary focus is on customers and accounts in the 17 segment with exposure to larger group practices as needed.

The Solutions Consultant creates and delivers TechCentral presentations and solution demonstrations that clearly articulate business outcomes risk mitigation and operational value. This role designs validates and presents end-to-end technology solutions that may include Henry Schein One software TechCentral managed services and third-party complementary products while clearly differentiating TechCentrals approach relative to competitors.

This role may also partner with Marketing to create enablement content such as videos webinars and presentations.

What you will do

• Spend up to 80% of time performing technical solution discovery and presentations for customers partners and prospects in support of TechCentral sales opportunities.

• Provide consultative technical and sales support for managed IT services cybersecurity backup and disaster recovery cloud solutions endpoint management and dental technology infrastructure.

• Translate technical features into customer-facing value drivers business outcomes and risk reduction narratives relevant to dental practices.

• Design and present hybrid solutions that combine recurring MSP services with one-time hardware and infrastructure purchases (servers workstations firewalls networking imaging acquisition PCs).

• Partner closely with TechCentral Sales Henry Schein Dental Field Sales Consultants Equipment Specialists Regional Area Managers and internal SaaS sales teams to support complex multi-stakeholder opportunities.

• Present and articulate TechCentral and Henry Schein One solution strengths relative to competitive MSPs local IT providers and national vendors.

• Collaborate with Product Management Services and Engineering to provide customer feedback refine service offerings and improve implementation and adoption outcomes.

• Effectively communicate customer requirements objections and technical gaps to internal stakeholders to improve offerings and sales execution.

• Assist with responses to RFPs and RFIs including solution design technical narratives and scope validation.

• Collaborate with Implementation and Customer Success teams to ensure successful handoff and alignment for sold solutions when needed.

• May attend trade shows and deliver presentations at dental and technology industry events.

Travel / Physical Demands

• Travel typically less than 10%.

• Office/home office environment.

• No special physical demands required.

Qualifications

Must have:

• Typically 35 or more years of increasing responsibility in applicable professional experience.

• Minimum of 3 years of prior Pre-Sales Solutions Consulting Systems Engineering or Solution Architect experience supporting IT services MSP or technology solutions sold to small-to-mid market customers.

• Experience selling or supporting solutions in a SaaS MSP HaaS or cloud-based environment including exposure to C-level or VP-level buyers.

• Bachelors degree or global equivalent in a related discipline or equivalent practical experience.

• Strong understanding of dental technology environments including practice management software imaging systems and IT infrastructure.

• Ability to see and present the big picture architect end-to-end solutions uncover business and technical challenges and develop tailored recommendations.

• Strong customer-facing and relationship-building skills.

• Excellent verbal and written communication skills including needs analysis solution positioning and business justification.

• Demonstrated understanding of the operational security and compliance challenges facing dental practices.

• Working knowledge of competitive MSP and IT service offerings.

• Proficient with tools systems and procedures (CRM presentation tools collaboration platforms).

• Strong planning organization decision-making and problem-solving skills with the ability to multi-task.

• Strong presentation and public speaking skills.

Nice to have:

• Experience with managed services platforms (RMM PSA security tools) or IT infrastructure vendors.

• Knowledge of Henry Schein One software portfolio (Dentrix Ascend/Enterprise analytics communications).

• Experience supporting hardware networking and security solutions in a healthcare or dental environment.

• Masters degree or global equivalent a plus

• A great place to work with fantastic people.
• A career in the healthcare technology industry with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package!Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Sick Leave (if applicable) Paid ParentalLeave Short Term Disability Income Protection Work Life Assistance Program Health Savings and Flexible Spending AccountsEducation Benefits Worldwide Scholarship Program Volunteer Opportunities and more.