Rooms Division Manager

San Juan, TX - USA

Monthly Salary: $ 50000 - 60000

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Vivant Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Step into the realm of Alma San Juan where we transcend boundaries and embrace the liberating art of free-spirited hospitality.

Alma San Juan is a 56-room lifestyle hotel located in the heart of Old San Juan designed to celebrate the soul culture and energy of Puerto Rico. More than a place to stay Alma serves as a social hub - anchored by three distinctive Food & Beverage outlets that engage both locals and travelers through thoughtful programming design and culinary expression.

The hotel is currently transitioning into Marriotts Autograph Collection marking a pivotal next chapter for the brand. This transition requires an experienced hands-on Rooms Division Manager with deep Marriott expertise who will lead and oversee the Housekeeping Front Desk and Maintenance teams driving operational excellence while managing a high-touch independent-minded property within a global brand framework.

Position Summary

The Rooms Division Manager is responsible for all areas of guest service including Front Desk Housekeeping (HSK PA Laundry) and Maintenance. This position provides assistance in the management of entire department in conjunction with a Front Office Assistant Manager Maintenance Manager and a Housekeeping Supervisor. Position serves as point of contact for all guest inquiries and service recovery opportunities and performs all duties associated as the manager on duty.

Key Responsibilities

Strategic Leadership & Operational Excellence

Provide strategic oversight of Rooms Division operations ensuring alignment with brand standards financial goals and service excellence.

Lead and inspire cross-functional teams fostering a culture of accountability engagement and high performance.

Ensure seamless daily operations while driving continuous improvement initiatives.

Guest Experience & Brand Integrity

Champion the end-to-end guest journey ensuring elevated personalized and consistent service delivery.

Serve as the primary escalation point for complex guest matters safeguarding brand reputation and guest loyalty.

Uphold and reinforce Autograph Collection standards across all guest touchpoints.

Financial & Revenue Performance

Drive revenue optimization strategies in collaboration with Sales and Revenue Management to maximize ADR occupancy and overall profitability.

Monitor operational performance metrics and implement corrective actions to achieve financial targets.

Maintain strong cost controls while protecting service quality and guest satisfaction.

Talent Development & Culture

Build mentor and develop leadership bench strength within the department.

Oversee workforce planning performance management and succession development.

Promote a culture rooted in service excellence collaboration and continuous growth.

Compliance & Governance

Ensure full compliance with company policies brand standards and local regulations.

Maintain operational consistency risk mitigation practices and quality assurance controls.

Strategic Projects & Organizational Impact

Lead and execute strategic initiatives that enhance operational efficiency guest satisfaction and overall property performance.

Partner with Executive Leadership to support long-term positioning and growth objectives of the hotel.

Aptitude Standards

Education & Experience

Bachelors degree in business administration hospitality or hotel management.

A minimum of 8 years service experience.

At least 5 years of experience as a people-oriented manager.

Attention to detail.

Availability to work nights holidays and rotating shifts.

Bilingual (English & Spanish).

Physical requirements

Long hours are sometimes required.

Light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push or otherwise move objects.

Ability to stand during the entire shift.

Soft Skills

Ability to communicate information and ideas clearly and effectively.

Ability to assess situations and choose appropriate courses of action in a timely and accurate manner.

Demonstrates strong time management skills and consistently meets deadlines.

Effectively handles workplace challenges by anticipating identifying and resolving issues as they arise.

Demonstrates active listening skills and the ability to understand and clarify concerns raised by coworkers and guests.

Comfortable working with basic financial information data and arithmetic concepts.

Demonstrates the ability to manage multiple tasks simultaneously while maintaining focus and quality.

Ability to process and integrate complex information from various sources and adapt it to meet specific operational needs.

The position offers a salary range of $50000$60000 based on experience and includes 15 days of vacation per year 12 sick days 100% employee coverage under our medical plan parking a $50/month phone allowance a birthday day off with a $50 bonus holidays with a compensatory day off and a 30% discount at our restaurants and on hotel stays. We are currently in the process of transitioning to Marriott. Once the transition is complete the employee will receive all applicable Marriott benefits.

This company is an equal opportunity employer.

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Required Experience:

Manager

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Vivant Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practice...