IT Trainer

The Team

The IT Training Team work in a collaborative and supportive environment and deliver training across firm wide IT systems. The team design and then deliver training courses and programmes to colleagues using remote solutions and provide in-person assistance where needed as well as creating user guides and videos.

Responsibilities:

• To provide effective and professional induction training to new colleagues across standard and customised applications.
• To deliver upskilling programmes with the aim of raising skill levels across the firm.
• To support the delivery of rollouts for new or updated software or systems.
• Design new courses and programmes to support the firm for assigned projects.
• Where appropriate participate in regular floor walking or provide at-desk or screen-sharing support to assist colleagues.
• Create and maintain user documentation or videos to support induction courses or upskilling programmes.
• Maintain up-to-date knowledge of existing technologies in use and learn new systems or improvements to current software as required.
• Actively contribute ideas to initiatives and innovations and to the improvement of documented processes.
• Analyse the quality and effectiveness of training that they deliver to support the evolving requirements of the business.
• Assist the IT Service Desk in resolving queries logged to the training team and undertake any ad-hoc tasks as required.
• Perform administrative tasks such as dealing with requests for support and training scheduling dealing with course bookings and requests updating training attendance records.

Key Skills & Experience:

• Be an experienced legal IT Trainer with at least 3 years experience or in a similar role.
• Work collaboratively within a team; a willingness to support the objectives for the training team and enhance its reputation within the firm.
• Have excellent relationship building skills with the ability to deal with partners fee earners and support staff at all levels.
• Have excellent written and verbal communication skills with an ability to flex tone to suit audience.
• Have a flexible customer-focussed approach and take the initiative when resolving issues.
• Demonstrate strong time management skills with the ability to multitask effectively.
• Have strong administrative skills paying attention to detail.
• Ability to work autonomously but will ask for assistance and direction when needed.
• Experienced in the development of training courses and support materials.
• A passion for assisting and developing others.

Experience with any of the following key systems would be advantageous:

• Document Management Systems (e.g. iManage/WorkSite)
• Microsoft Teams
• Microsoft Office Suite M365
• M365 Copilot or delivery of AI initiatives
• Windows 10/Windows 11
• Knowledge of time recording systems (e.g. Intapp Time)
• InterAction
• Mimecast
• Video editing software: Camtasia or Captivate

Who are we looking for

• We dont have a type. We believe our differences are our strength; varied cultures approaches and experience can only benefit us.

What do we offer

• You can be yourself: It takes everyone to make us who we are. Were a culture of diverse perspectives with each of us making unique contributions that make us better together.
• In the office or WFH: We think the best balance is more time in the office than at home so we operate a 60:40 rule.
• Beyond salary: We offer plenty of benefits; private medical insurance health cash plan dental insurance life assurance critical illness insurance matched pension contributions up to 7% holiday trading plus many more. Visit:Reward & Benefits Fieldfisher.
• Modern Office Space:Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.
• Nurturing your talent:Take a build a career approach to your training. Youll be on a pathway but free to wander if you see something youd like to study more closely.
• Funnel your interests: You have a life outside work and we can help it to flourish. Join clubs affinity networks inclusive events and pro bono/charity initiatives.

Inclusion is not exclusive:

If all our differences are highlighted no one stands out for being different. At Fieldfisher all our rich diversity is celebrated.

We will provide the equipment to allow you to shine at interview and beyond. Just let us know what you need.

For accessibility information on our Belfast office visit:Accessing Fieldfisher Belfast Hub Fieldfisher

What to do next:

• Click Apply Now complete an online application and upload a CV.
• Successful applications will be invited to a 2030-minute introductory call with a recruiter.
• Every role recruits differently. But well always let you know what to expect from the process so you get no surprises.
• For hybrid opportunities youll be invited to visit our offices for a face-to-face meeting.
• We try to make sure the process takes around 2-3 weeks only but we cant always promise that. We will work around everyones availability. You can contact us at.

We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.

We are not a UK firm with offices in Europe. We are a European law firm at our core. While our HQ is London we are spreading across addition to UK China and Silicon Valley we have offices in Austria Belgium France Germany Ireland Italy Luxembourg the Netherlands Poland and Spain.

With 1800 people across 28 offices across 14 countries you might expect an impersonal office culture but you will find a homely family feel even in the largest offices.

Quality on both sides
Across all our offices and jurisdictions are market-leading practices in corporate/M&A finance real estate energy and natural resources technology and life sciences.

We count as clients large corporations including major technology firms pharmaceutical and life sciences companies energy suppliers infrastructure companies global banks and financial institutions.

We aim to ensure equality of opportunity and are actively working towards improving the diversity of our staff. Applications will be considered on merit and the applicants suitability to meet the requirements of the role.