Join our Customer Success Manager (Buy Side) Team!

At Mercell were on a mission to revolutionize public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.

With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together lets shape the future and create real value for society one innovative solution at a time.

Join Us

We are growing our Buy Side Customer Success Manager teams and looking for ambitious Customer Success Managers to join us in several markets. This is not a single open role but an ongoing hiring pipeline and we will continuously match strong profiles with upcoming opportunities across teams.

Your Mission

As a Customer Success Manager in the Buy Side team you will be at the forefront of how Mercell partners with its public sector customers including universities hospitals municipalities and other buyers.

This role reflects the evolution of Customer Success at Mercell: moving closer to our customers deeper into their reality to being proactive on their needs and more focused on long-term value creation.

You will be part of the Customer Success team and report to the Head of Customer Success. Beyond managing a portfolio of customers you will act as a trusted advisor working proactively with customers to understand their procurement goals guide them in using Mercells solutions effectively and help them navigate complex public procurement challenges. Your focus will be on driving meaningful adoption measurable outcomes and strong long-term partnerships that truly make a difference for our customers and society.

This is a talent pool and we will be reviewing applications on an ongoing basis if youre passionate about customers impact and long-term partnerships wed love to hear from you.

Core Responsibilities

• Build and maintain strong long-term relationships with a portfolio of buy side customers.

• Act as the main point of contact throughout the customer lifecycle from onboarding to renewal.

• Drive product adoption ensuring customers achieve their desired outcomes with Mercell solutions.

• Proactively identify opportunities to enhance customer value including risk mitigation and growth pathways.

• Collaborate with Sales Product Support and other teams to ensure seamless customer experience and continuous improvement.

• Represent the Voice of the Customer internally providing insights that influence product and service enhancements.
  

Required Qualifications

• Strong experience (ideally 3 years) in customer success account management or a similar client-facing role within a SaaS environment.

• Experience working with public sector customers.

• Strong interpersonal and communication skills capable of engaging with stakeholders at all levels.

• Demonstrated ability to manage multiple customer accounts efficiently and prioritize based on value and risk.

• Analytical and data-driven mindset with the ability to assess customer health and provide actionable recommendations.

• Familiarity with CRM/CS tools (i.e. Hubspot).

• Fluency (written and spoken) in English and at least in one of the following languages: Swedish Norwegian Danish Dutch German Finnish.
  

Preferred Qualifications

• Experience working with public sector organizations procurement processes or complex multi-stakeholder environments.

• Experience in scaled customer engagement and retention strategies.

Locations: Sweden Denmark Norway Germany Netherlands UK Finland

Hybrid workplace (working onsite at the office and from home) balancing flexibility with collaboration.

What we offer

As a fast growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see to get more insights on what to expect of perks benefits and culture when joining Mercell.


Has this sparked your interest

Apply now and join our team!

This is a talent pool there is no fixed application deadline we will review applications continuously.

By applying your profile will be considered for upcoming opportunities that match your skills experience and interests. We will keep you updated accordingly throughout the process.

-Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

-Mercell handles all personal data in line with GDPR and our Privacy Policy.

-Mercell does not provide relocation support. We are seeking candidates who are already based in or have existing work authorization for the country where the role is located.

-Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.