IT Support Engineer

Trigent Software Private Limited

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Support Engineer

Experience: 3-5 years

Job Summary:

We are seeking a detail-oriented and highly skilled support Engineer to join our this role Associate will be responsible for Monitoring tracking and taking actions for the service requests. The ideal candidate will have a strong understanding of technical concepts and the ability to translate these concepts into user-friendly documentation. This includes mainly process documentation or wikis or SOPs.

Key Responsibilities:

Monitoring tracking and following up the requests

Conducting regular analysis of the KPIs and following up with the teams.

Collaborating with cross-functional teams to ensure the alignment of SAP systems with business requirements.

Developing best practices for system operations and management.

Working and supporting 24/7 operations

Perform audit of the service request

Co-ordinate with Various Partner to collect data around KPI & perform analysis

Run weekly Governance Call for each KPI

Preferred Qualifications:

Experience in IT software industry

Familiar with the ITIL process

Experience in the service management

Experience with documentation for both internal stakeholders and external partners.

Skills & Competencies:

Technical background and knowledge in Cloud Operations

Ability to manage multiple tasks and projects in a fast-paced environment.

Experience in working with cross-functional teams.

Work Environment:

Hybrid

Collaborate with global teams across different time zones if applicable.

Job Title: Support Engineer Experience: 3-5 years Job Summary: We are seeking a detail-oriented and highly skilled support Engineer to join our this role Associate will be responsible for Monitoring tracking and taking actions for the service requests. The ideal candidate will have a strong ...