Customer Service Head

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Lead and manage the customer service function across assigned regions/clusters
Act as the main point of contact for key clients and escalations
Ensure timely resolution of customer issues related to deliveries delays and operations
Work closely with operations warehouse and transport teams to improve service levels
Set service standards SOPs and monitor KPIs / SLAs
Train guide and mentor regional customer service teams
Analyze customer feedback and implement process improvements
Prepare regular reports and share insights with senior management

Job Description: Lead and manage the customer service function across assigned regions/clusters Act as the main point of contact for key clients and escalations Ensure timely resolution of customer issues related to deliveries delays and operations Work closely with operations warehouse a...