Network Operations Tools Engineer

TheNetwork Operations Center (NOC) is staffed 7x24 and is tasked with MonitoringAwareness and Notifications of all Technical infrastructure(NetworkWiFiComputeApplication-Services) availability events and the NOC requires a tool development resource to maintain updateand create tools alerting mechanisms dashboards and reports in support of theNOCs mission.

System administration as it relates to Tooldevelopment configuration customization and training for SolarWinds (UCTeam). Primary areas of expertise included:

Systemadministration and configuration of NPM NTA NCM

IPAM tomanage and monitor network infrastructure including routers switchesfirewalls and load support of the technologyinfrastructure specific to the support role of the NOC.

ConfigurationManagement Repository

This is an IndividualContributor role; must be fully competent to work under general direction. knowledgeof business or function for which application is designed (Networks NetworkMonitoring Network Metrics etc.). Integration with ServiceNow and othertoolsets preferred.

JobDescription:

• Recommend Design and Integrate monitoring alerting solutions within SolarWinds with ServiceNow integration.
• Experience with creating / modifying customized dashboards leveraging Power BI / SolarWinds SQL Tables a must
• Perform requirements gathering necessary to design and build infrastructure / applications enterprise monitoring systems.
• Perform analysis and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting.
• Validate the system for functionality performance fault tolerance and operational readiness.
• Work closely with operational support teams such as Network Windows and Cyber Security to provide a holistic monitoring solution.
• Execute detailed network / server discovery device monitoring topology visualization
• Assist with identifying root cause analysis (RCA) capabilities.
• Identify issues develop and maintain processes that address and resolve them (and be sure to communicate/alert stakeholders as needed).
• Assist to make enhancements (SolarWinds) and troubleshoot issues as they occur.
• Proactively put forward ideas that support operational & project objectives (e.g. development testing solutions and tools).

• Stay on top of state-of-health monitoring and SLA targets.
• Perform special projects and initiatives as assigned.

Preferredskills:

3 years of hands-on experience with enterpriseMonitoring and Observability platforms including implementationcustomization and operational support.

Subject Matter Expert (SME) in SolarWindsMonitoring Solutions (required) including core components platformarchitecture alerting reporting and performance optimization.

Strong hands-on experience integrating andsupporting monitoring tools including:

oSolarWinds

oServiceNow (event incident and workflowintegrations)

Experience with advanced monitoring andcorrelation platforms such as Datadog and BigPanda (highly desirable).

Working knowledge of Syslog and SNMP v2/v3including:

oTrap forwarding and receiving

oConfiguration validation and troubleshooting

Proven experience in automation of repeatablemonitoring tasks including:

oEvent and alert automation

oReport generation and scheduling withinSolarWinds

Ability to diagnose and resolve complextechnical issues across infrastructure applications and network monitoringdomains.

Experience in configuring and managing:

oMonitoring profiles

oPolling policies

oThresholds and alert conditions

Platform administration experience supportinglarge-scale enterprise monitoring environments ensuring stabilityscalability and performance.

Demonstrated ability to manage and coordinateacross multiple monitoring tools and integrations in a hybrid environment.

Strong collaboration skills with the ability tocoordinate effectively with SolarWinds Platform Administrators infrastructureteams and operations stakeholders.