Income Recovery and Enforcement Officer 7516
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Job Summary
Title:Income Recovery and Enforcement Officer
Contract Type:Permanent FT 35 hours
Salary:Starting from 32881 per annum (London weighted salary) or 28886 per annum (Regional salary)
Reporting Office:London Stratford or Manchester Trafford
Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date:15thFebruary 2026
Interview Dates:Weekcommencing23rdFebruary 2026
Start Date:30thMarch 2026
Please click here for the role profile
Benefitsinclude:Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.
Join our Income Management Team at L&Q
Are you looking to make a real impact in housing arrears recovery and enforcement
We are seeking an Income Recovery & EnforcementOfficer tojoin our Income Management this specialist roleyoulltake ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary.
Youllbe trusted torepresentL&Q in court on occasion and make confident informed decisions that directly shape outcomes for our residents and the organisation.
This is a fast-paced target-driven role whereyoullbalance firm enforcement with compassionate customer service supporting residents to get back on track while safeguarding L&Qs ability to invest in homes and communities.
If this sounds like you we would love for you to apply!
Your impact in the role:
Manage a caseload across the legal stages of thearrearslifecycle including preparing and presenting cases in court and progressing to eviction where.
Main point contact liaising with our external legal advocates whorepresentL&Q at court on our behalf.
Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court.
Take confident decisions on enforcement action balancingriskand customer impact.
Work proactively to meet call and case management targets handling a high volume of customer contact.
Provide residents with advice and signposting to maximise income and sustain tenancies where possible.
Collaborate with colleagues across Housing Finance and Legal ensuring a seamless approach to arrears management.
Whatyoullbring:
Proven experience in housing arrears recovery and enforcement including legal proceedings through to eviction.
Confidence in decision-making and managing a fast-paced high-volume workload.
Strong customer service skills with the ability to handle sensitive and challenging conversations.
Knowledge of welfare benefits and tenancy-related arrears processes.
Excellent organisational negotiation and influencing skills with the ability to work both independently and collaboratively.
If yourequireany reasonable adjustments at any stage during this process including application stage please email
About L&Q:
Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples healthhappinessand security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home andwereproud to serve diverse communities across London theSouth EastandNorth Westof England.
People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should bedemonstratedat all times and all levels whenrepresentingL&Q.
At L&Q we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.
When we recruit we look at what really matters: your skills experience and potential.Wereproud to be recognised for creating an inclusive workplace.Werea Disability Confident Leader (Level 3) andweveintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent.Itsall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out morehere.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Clickhereto find out more about L&Q and why you should join us!
#TJ
Required Experience:
Unclear Seniority
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
About Company
L&Q, a leading residential developer & housing association, was founded over 50 years ago to create affordable, high-quality homes for better living.
