Rehab Department Coordinator
Newton, MA - USA
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryProvides administrative support to unit-based and hospital-wide clinicians and staff in an outpatient unit functioning as the liaison between the patient visitors and the clinicians. Expected to effectively organize priorities complete tasks on time and to manage confidential patient information. Responsible for partnering with rehab clinicians to coordinate the day-to-day patient flow including communication to key players regarding patient Evaluations and follow-up appointments. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
Does this position require Patient Care
No
Essential Functions
-Performs clerical and other duties to assist in the general administration of the rehab unit.
-Greets and interacts with patients families visitors and coworkers in person and via communication tools in a professional manner.
-Receives prioritizes organizes and manages information at the front office and throughout the department.
Qualifications
Education
High School Diploma or Equivalent required or Associates Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Unit Coordinator Certification - National Association of Health Unit Coordinators Inc. preferred
Experience
administrative support experience 2-3 years preferred
Knowledge Skills and Abilities
- Proficiency with office procedures and equipment i.e. filing copying scanning printing and faxing.
- Proficiency in MS Office.
- Ability to proofread and edit written documents.
- Ability to use phone system.
- Managing ones own time and the time of others.
- Strong verbal & written communication skills.
- Strong interpersonal written and oral skills.
- Ability to use standard office equipment.
- Familiarity with medical terminology.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Key Skills
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.