Customer Service Representative
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Job Location:
Sparta, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
- Sparta
- On-site
Job Description
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier safer and more enjoyable.
Dometic Marines facility in Sparta TN produces roto-molded fuel and ballast tanks and other roto-molded products for industrial applications. The site also manufactures select marine furniture aluminum tanks blow-molded portable tanks and sanitation systems.
We are a journey of continuous growth now looking for our next star a passionate Customer Service Representative. This position reports to the Customer Service Manager and will work in Sparta TN.
About the position
As a Customer Service Representative of the Sparta team you will be involved in playing a critical role in the overall satisfaction of our customers. This position requires an action-orientated flexible problem solver who will assist customers with tracking open orders expediting high priority shipments and correcting discrepancies. The ideal candidate will demonstrate excellent written and verbal communication skills and be able to deliver effective solutions with a positive upbeat attitude. Associates should be comfortable utilizing a variety of software applications to navigate customer accounts research and review orders and resolve customer concerns.
Your main responsibilities
- The ISR must balance and prioritize the above responsibilities. They must recognize when the required work will not be accomplished on a timely basis and seek assistance before it becomes a problem.
- Take all customer calls and return messages on a daily basis
- Assist customer with problems and resolve issues with the help of the appropriate person
- Maintain customer master files with any pertinent changes
- Understand Sanitation product application for use and installation
- Maintain customer cross reference files
- Ability to provide technical support and understand the mechanical aspect of the product groups.
- Maintain a working knowledge of any new products and product specifications
- Provide solutions to problems with assistance of Product Manager including customer shortages/overages pricing issues and delivery issues/notify customers and team members also.
- Communicate accomplishments and issues as required to RSMs and CSR Lead & Product Manager.
- Upon entry of any new project in the ECS by the Sales Manager the ISR will follow that project through our systems in a timely manner with assistance from RSM.
- Coordination on working projects will be between Customer ISR and engineering maintaining consistent communications with the may take the lead role in these projects
What do we offer
You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- 401 (k) with company match
- PTO
- Company defined holidays and two floating holidays for you to use as you choose
- Paid maternity/paternity leave
- Tuition assistance
- Membership reimbursement (wholesale club and gym)
- Employee discounts on our incredible products
- Opportunities to make an impact
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About the company Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedo ... View more
