Operations, Performance & Compliance Manager

Operations Performance and Compliance Manager
Permanent
Grade
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Location: Priestley Wharf Birmingham

Can you drive service excellence champion compliance and shape a highperforming Street Scene service for Birmingham

Birmingham City Council is transforming how we deliver our Street Scene services; from waste and fleet to street cleansing grounds maintenance and community environmental engagement. This role sits at the strategic heart of that improvement journey.

We are seeking a forwardthinking analytical leader who can embed robust performance management ensure full compliance with legal and regulatory requirements and help shape a modern efficient and environmentally responsible service that delivers for Birminghams residents.

Were looking for someone who will bring

• A talent for turning data into action - youll be confident shaping performance frameworks interpreting insights and using KPIs to drive smart strategic decisionmaking.
• A strong grasp of compliance and governance with the ability to navigate legal environmental and regulatory standards across services like waste fleet street cleansing and grounds maintenance.
• A track record of delivering improvement using financial analysis benchmarking and transformation approaches to make services more efficient and effective.
• A collaborative mindset able to build productive relationships across complex public services and work with national partners such as DEFRA the Environment Agency and WRAP.
• Exceptional communication skills with the ability to translate complex information into clear compelling reports for senior leaders committees and regulators.
• Confident peoplecentred leadership inspiring multidisciplinary teams and championing a culture of accountability innovation and continuous improvement.
• A genuine commitment to equality inclusion sustainability and positive community engagement helping us deliver services that reflect and support our diverse city.

In this role you will

• Shape the strategic direction of performance compliance and service optimisation across Street Scene operations.
• Design and lead highimpact performance frameworks dashboards and corporate reporting that improve transparency and drive better outcomes.
• Oversee governance audits inspections and risk management making sure every part of the service meets regulatory environmental and operational standards.
• Promote efficiency and value for money using data financial insight and benchmarking to identify opportunities for smarter more costeffective working.
• Support major transformation projects contributing to business cases longterm improvement plans and citywide sustainability goals.
• Inspire and guide teams across performance compliance outreach and operational control ensuring professional excellence and consistent delivery.
• Strengthen relationships with communities supporting outreach and environmental education initiatives that encourage positive behaviours.
• Represent the service confidently engaging with committees partners and stakeholder forums to help advance Birminghams environmental ambitions.

This is your opportunity to influence citywide operations support transformation programmes and help drive sustainable improvements across a complex multidisciplinary service.

What we offer in return

• Membership of West Midlands Pension Fund with generous employer contributions
• Enhanced Holiday Entitlement 30 days increasing with length of service
• My Rewards Scheme access to over 800 brands providing discounts and savings
• Health and wellbeing support independent and confidential employee assistance and counselling occupational health

For any informal enquires please contact the Resourcing Team Resourcing@

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy Birmingham City Council here.

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