Salesforce Developer II
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!
ob Summary:
- At Talkdesk our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk with vertical teams responsible for all the decisions under their services. Through our Agile Coaches we promote agile and collaborative practices and pair programming and we wont let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge not from the position and we always treat others with respect deference and patience.
- Do you love APIs databases messaging and open source Do you crave great challenges that will make you feel awesome once you solve them Were looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.
Talkdesk is looking for Salesforce Developers. You will be a part of our Contact Center as a Service Team and responsible for creating extensions to the Salesforce Sales Cloud and Service Cloud platforms that have a deep integration with Talkdesks innovative call center platform.
Responsibilities:
- Participate in the full application life cycle from technical design to development testing and deployment
- Work closely with the Product Managers to understand business requirements and determine scope of development efforts
- Work closely with Talkdesk Engineering Teams to coordinate efforts and dependencies
Required Skills:
- Deep knowledge of Apex and Visualforce coding and best practices
- Deep knowledge of the SFDC database model
- Good knowledge of bidirectional data integration using REST-based web services
- Experience integrating customized remote applications into SFDC
- Knowledge of HTML CSS Javascript and REST-based web services
- Knowledge of object-oriented methodologies and approaches
- Experience troubleshooting and finding multiple solutions to a complex problem
- Established leadership skills with a team-player mentality required
- Ability to communicate effectively both written and verbally
- Ability to work in a rapidly changing environment
Required Experience:
- Bachelors degree in Computer Science Information Systems or related field of study
- Certified Advanced Developer is a plus
- Experience in Agile development methodology/Scrum is a plus
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
IC
About Company
Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
