Sr. Manager, Customer Success

In this role you will:

• Own the ongoing success value realization and risk management of Samsaras Mid-Market Scale customer segment consistently meeting or exceeding KPIs.
• Define and execute scalable long-term customer success strategies including standardized playbooks for onboarding adoption expansion and renewal.
• Lead and support the CSM team through critical customer engagements and

About the role:

The Customer Success team at Samsara partners with customers to drive adoption deliver measurable business value and build long-term relationships from onboarding through renewal and advocacy. As a Senior Manager on the Mid-Market Customer Success team you will lead and develop a high-performing group of CSMs evolve our customer engagement model and build a strong motivating team culture. This role blends strategic thinking with hands-on leadership and is ideal for someone passionate about coaching talent scaling impact and helping customers succeed at every stage of their journey.

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This is a remote position open to candidates residing in Northeast TOLA

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.

• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper groescalations modeling a hands-on results-driven leadership approach.
• Hire develop and coach a high-performing inclusive team while embedding Samsaras cultural principles across a growing global organization.
• Automatically included - do not run through Bias Decoder:
• All Roles: Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
• People Manager Roles: Hire develop and lead an inclusive engaged and high performing team

Minimum requirements for the role:

• 5 years as an individual contributor within Customer Success account management or strategic consulting roles.
• 3 years in a people manager or leadership role preferred.
• Bachelors degree from a 4-year accredited institution.
• Location requirement (if any)

An ideal candidate also has:

• Experience working for a SaaS company
• Led a team where each team member managed a portfolio of 50 accounts.
• Experience with Tech Tech Scale or Digital Customer Success programs.
• Experience Integrating AI/automation into customer success workflows to drive team members productivity gains.
• Experience using Gainsight.

Required Experience:

Manager