People Ops Lead

Location & Work Model

Hybrid 2 days per week onsite

WTHR Downtown Indianapolis IN

Reporting To
Director of People Ops & Technology

Role Summary
The People Ops Excellence Lead owns how People Operations works. This role is responsible for designing mapping standardizing and continuously improving People processes across the employee lifecycle. The focus is operational excellence: reducing variation eliminating waste clarifying handoffs and building repeatable scalable ways of working.
This is an individual contributor role with enterprise-level influence. You will not manage peopleyou will design the systems processes and standards that enable People teams to operate effectively.
If you enjoy fixing the machine more than running individual cases this role was built for you.

What This Role Owns

Process Design & Continuous Improvement
Design mapping and optimization of end-to-end People Operations processes (onboarding employee changes exits core HR workflows)
Creation and maintenance of current-state and future-state process maps
Identification of waste failure points handoffs controls and risks
Application of Lean Six Sigma and operational excellence principles
Standards Documentation & Governance
Definition and documentation of SOPs playbooks job aids and best practices
Establishment of People Ops standards controls and governance
Ensuring processes are consistently followed and intentionally improved

Onboarding & Enablement
Ownership of onboarding experience design across People Operations
Clear role definitions handoffs success metrics and feedback loops
Product-ownership mindset for People enablement tools (LMS knowledge platforms) from a content and experience perspective
Development and maintenance of HR knowledge content to support self-service and reduce rework

Data Metrics & Root Cause Analysis
Use of data and operational metrics to measure effectiveness adoption and impact
Root cause analysis of process failures and recurring issues
Continuous improvement based on evidence not anecdotes
Cross-Functional Partnership
Partner with HRBPs People Experience Payroll HRIS and Talent teams
Design solutions that are scalable sustainable and actually adopted
Influence without authority through clarity logic and results

Who This Role Is For
A former or current HRBP who prefers fixing systems over handling individual cases
A process-first thinker who sees workflows controls and outcomesnot just tasks
Someone energized by standardization clarity and measurable improvement
Comfortable influencing across teams without formal authority
Pragmatic: knows the difference between a perfect process and one that will actually be used

Required Skills & Experience
Experience in HR Operations People Operations or HR Business Partnering
Demonstrated experience with formal process mapping and documentation
Lean Six Sigma or operational excellence experience (certification or equivalent hands-on work)
Strong root cause analysis and structured problem-solving skills
Experience improving complex cross-functional processes
Ability to translate process design into practical adoptable ways of working
Experience owning learning onboarding or enablement content from a product perspective
Preferred Qualifications
Lean Six Sigma Green Belt or Black Belt
Experience applying Lean or Six Sigma in a corporate or HR environment
Familiarity with service delivery or shared services operating models

What Success Looks Like
People processes are mapped standardized and measurably better
Variation is reduced and exceptions are intentional not accidental
Onboarding is predictable scalable and continuously improving
HRBPs spend less time navigating ambiguity and more time delivering value
Leaders trust People Ops processes because they are clear repeatable and data-backed