Sr. CX Researcher (x,f,m)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Welcome to DKB Code Factory.
aplacetostayyourself:
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aplacetostaycurious:
Ready to shape how customers experience banking The DKB has more than 5 million customers all of whom will benefit from the platform and applications built with your research in mind. Alongside our retail segment we serve a diverse range of business clients. Their needs range from complex financing to digital payment and liquidity solutions. At DKB Code Factory we make sure we design the right thing before designing the thing right. Your mission as a mixed-methods Senior CX Researcher will be to uncover and analyze these diverse needs and workflows focusing on the entire customer experience. Your insights will directly influence strategy products and interactions.
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yourresponsibilities:
- Lead end-to-end CX research using a deliberate combination of quantitative and qualitative methods (interviews surveys KPI systems experiments).
- Set up new CX measurement areas and quantitative research frameworks building foundational capabilities in an evolving data environment.
- Design and maintain CX measurement frameworks (e.g. CSAT NPS CES journey-level KPIs).
- Develop high-quality survey instruments sampling strategies and analysis plans.
- Conduct advanced quantitative analyses (e.g. driver analysis segmentation trend analysisconjoint analysis Kano analysis).
- Design and evaluateA/B experimentsfor products journeys and campaignsto measure effectiveness and behavioral impact.
- Apply behavioral science principles toproduct development(e.g. choice architecture ecological rationality cognitive shortcuts mental models).
- Ensure triangulation between metrics behavioral data and qualitative evidence.
- Integrate behavioral attitudinal and experiential data into coherent insights.
- Translate research findings into clearactionable recommendationsfor product teams design marketing and business stakeholders.
- Mentor junior researchers and support methodological capability building within the team.
- Collaborate closely withproduct management UX/UI design marketing and salesto shape holistic user-centered solutions.
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followingqualificationswouldbeinlinewithourdesiredprofileforthisposition:
- Experience & Ownership: You have extensive experience in UX/CX Research User Research or Customer Insights with full end-to-end responsibility for projects from planning to execution and presentation.
- Methods & Data: You have strong expertise in quantitative and qualitative research methods; statistics and survey design experimentation and A/B testing in digital products behavioral science concepts and their application in UX/CX contexts proficiency with data analysis and experimentation tools skilled at combining data identifying patterns and deriving actionable insights.
- Outcome Focus: You ensure research drives impact from translating insights into clear recommendations to supporting implementation and measuring results.
- Product Development: You are familiar with the full product lifecycle from early concepts to prototypes collaborating closely across teams.
- Communication & Stakeholders: You have excellent skills in presenting facilitating workshops and aligning diverse stakeholders in both German and English.
- You are passionate about your work but also know how to enjoy your free time!
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Have the feeling not to match every single requirement Dont worry! We encourage you to apply anyways even if your qualifications do not align perfectly. You might still be just the right candidate for us!
aplacetostaytogether:
From Morning Daily to Afterwork Drink team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter but also honest opinions - because thats how we grow: We exchange ideas give support in our personal development and celebrate success together! Besides our great community we also offer numerous other benefits...
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Required Experience:
Senior IC
Key Skills
- Intelligence Community Experience
- Python
- Spss
- Microsoft Word
- R
- Regression Analysis
- Windows
- Stata
- Microsoft Powerpoint
- Research Experience
- Data Modeling
- Writing Skills
About Company
At Code Factory we believe that every big journey starts with a first step. Our destination: creating tomorrow's banking. 4 million customers are already counting on us. Their wind farms and schools depend on our codes.
