Director, Onboarding Advisory & Readiness

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a strategic influential leader to join our team as Director Client Onboarding Strategy & this role you will be accountable for establishing and governing Elements Early Engagement and onboarding readiness approach to ensure onboarding is delivered as a consistent scalable service. This role defines the standards frameworks and expectations that enable onboarding teams to execute effectively while ensuring clients understand timelines readiness requirements and their commitments for successful onboarding outcomes.

What Youll Do

• Lead the evolution of client onboarding toward a standardized scalable service model with clearly defined expectations and outcomes.
• In partnership with the Onboarding team and leadership establish and maintain standard onboarding timelines milestones deliverables and client responsibilities.
• Develop and govern onboarding playbooks templates readiness tools and guidance materials to support consistent execution by onboarding Project Managers and specialists.
• Serve as the governance and escalation point for non-standard onboarding scenarios requiring exception handling or deviation from established standards.
• Partner closely with Sales Account Management Product Operations Pricing Credit Legal and Technology teams to align onboarding readiness expectations across the client lifecycle.
• Establish and maintain the Early Engagement approach and onboarding readiness framework ensuring consistent application across onboarding teams.
• Participate selectively in complex high-risk or niche onboarding scenarios requiring senior-level strategic engagement.
• Provide executive-level guidance to align clients on readiness expectations scope risks and change impacts.

Basic Qualifications

• Bachelors degree required; advanced degree preferred.
• 10 years of experience in client onboarding implementation consulting or program design roles within complex B2B environments.
• Demonstrated experience designing and scaling operating models frameworks or service delivery programs.
• Strong background in change management stakeholder alignment and executive-level client engagement.
• Proven ability to influence across functions without direct authority.

Preferred Qualifications

• Experience operating in a complex cross-functional environment requiring independent judgment.
• Demonstrated ability to establish governance models and standards that improve onboarding efficiency and scalability.
• Experience leading through influence partnership and enablement rather than direct authority.
• Background addressing non-routine onboarding challenges and continuously improving frameworks based on outcomes and business needs.

Location

Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.

The hiring base salary range for this position is $133400 to $183400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.