Registrar Record and Support Coordinator

Concordia University Chicago (CUC) invites applications for the Registrar Record and Support Coordinator. This position reports directly to the University Registrar and is located in River Forest IL. The Registrar Record and Support Coordinator oversees correspondence and communication supports graduation and commencement initiatives and provides office support for the Office of the Registrar at Concordia University Chicago. This person serves as the primary and initial contact for the Office of the Registrars department inbox phone number and physical office as well as manages student record requests (e.g. transcripts diplomas certificates etc.) office supplies and more.

Responsibilities/Duties:

• Candidates must support and be committed to the mission and identity of Concordia University Chicago a university of the Lutheran Church Missouri Synod (LCMS).
• Manage the department mailbox(s)
• Answer incoming calls to the department phone number
• Process student record requests e.g. degree and enrollment verifications degree verifications transcript requests change of personal information forms etc.
• Receive and route incoming postal mail
• Assist guests by providing services and/or direction to others within the Office of the Registrar and/or other university personnel as appropriate
• Assist with graduation-related functions and commencement ceremony
• Maintain diploma database and order diplomas

• Maintain office supply inventory and place orders as needed
• Assist with compliance efforts as needed

Skill Sets:

Exhibits a service mentality toward all stakeholders

• All communication with stakeholders is effective professional accurate and timely
• Improves work performance and that of others by being receptive to and appropriately sharing information

• Strong computer and technology skills.
• Strong customer service skills.
• Strong creative and critical thinking skills.
• Knowledge of record keeping and privacy laws and/or best practices in a professional setting.
• Ability to effectively collaborate regarding policies and processes that affect diverse stakeholders.
• Ability to oversee organize and manage projects.

Minimum Experience Required:

Required:

1. Experience within an office environment.

Preferred:

1. Experience within the Office of the Registrar or within an institution of higher education.
2. Familiarity with Microsoft Suite.
3. Familiarity with Adobe Acrobat.
4. Familiarity with the Ellucian Banner Student modules.
5. Familiarity with Evisions/Argos.
6. Familiarity with the National Student Clearinghouse.
7. Familiarity with Jostens.
8. Familiarity with Family Educational Rights and Privacy Act (FERPA).

Education Requirements:

Compensation and Benefits:

(FULL-TIME) Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include but are not limited to the following:

• Health Dental and Vision Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability and Survivor Plan (Basic Life Insurance)
• Employee Assistance Program (EAP)
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition benefits (available for employees and their qualified dependents)

Application Information:

Interested individuals should include a cover letter resume and references with their online application.

Concordia does not discriminate in the employment of individuals on the basis of race color national or ethnic origin disability sex or age. As an institution of The Lutheran Church-Missouri Synod however and to the extent allowed by law Concordia University reserves the right to give preference in employment based upon religious affiliation.

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee teach or support our international programs.

About Concordia University Chicago:

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology Arts & Humanities College of Business College of Education and College of Health Science & Technology Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Concordia University Chicago has been recognized as a College of Distinction since 2010 and is consistently ranked among the Best Regional UniversitiesMidwest by U.S. News & World Report. For more than a decade combined undergraduate and graduate enrollment has exceeded 5000 students. Concordia University Chicago is located in River Forest 10 miles west of downtown Chicago. Learn more about our commitment to higher education rooted in the Gospel at .

Steadfast in Jesus Christ as revealed in the Holy Scriptures Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth integrity and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church Missouri Synod as it forms students for vocations in church family and the world.

Required Experience:

IC