Manager Customer Success

at Rain Instant Pay

Remote US

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. serving 2.5 million employees and backed by top investors like QED and Prosus. Weve raised nearly $400M in fundingincluding the largest Series A in fintech historyand just closed our Series B to fuel our next stage of hyper-growth.

Rain is on a mission to give people greater control over their money and eliminate the need for predatory financial products. We help people get paid when they need it and help employers increase retention and productivity.

To keep building Rain we need the right team. Thats where you come in.

Manager Customer Success

As a Manager Customer Success youll lead a team of Customer Success Managers responsible for driving customer outcomes retention and expansion across Rains employer and partner base. This is a hands-on leadership role focused on execution coaching and operational excellenceensuring customers realize value quickly and continue to grow with Rain.

Youll sit at the center of the post-sale experience partnering closely with Sales Implementations Product Support and Marketing to deliver a hightouch scalable customer journey. Youll be accountable for team performance customer health and translating customer insights into action.

What youll do:

• Lead & Coach: Manage mentor and develop a team of Customer Success Managers through regular 1:1s call reviews performance feedback and career development.
• Own Customer Health: Ensure strong adoption engagement and satisfaction across your book of business with a clear focus on retention and expansion.
• Execute CS Strategy: Operationalize Customer Success plays and engagement models to support Rains growth segment strategy and customer lifecycle.
• Drive Results: Own team-level KPIs including retention expansion onboarding success and customer health scores.
• CrossFunctional Partner: Act as the voice of the customer internally partnering with Product Implementations Support and Sales to resolve issues prioritize feedback and improve the endtoend experience.
• Onboarding Excellence: Oversee new customer onboarding for your teams accounts ensuring fast timetovalue and clear success criteria.
• Operational Rigor: Leverage data and tooling to forecast risk prioritize accounts and continuously improve CS processes.
• Escalation Management: Handle customer escalations with confidence and empathy driving resolution and longterm trust.

Who you are:

• 46 years of experience in B2B Customer Success Account Management or related postsale roles (MidMarket or Enterprise preferred).
• 13 years of people management experience with a track record of developing highperforming teams.
• Proven ability to drive retention and expansion through strong customer relationships and structured execution.
• Strong business acumen and comfort discussing ROI outcomes and value with customer stakeholders.
• Datadriven mindset with experience using customer health metrics CRM tools and CS platforms.
• Excellent communication prioritization and stakeholder management skills.
• Comfort operating in a fastpaced ambiguous environment with a bias toward action and ownership.

Nice to have:

• Fintech HR tech or payments experience is a plusbut not required.

Who We Are:

Rain is filled with people with a deeply rooted passion for our mission who embrace diversity throughout our global team and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.

Compensation:

$135000-$150000 Base $155000-$175000 OTE
Note this is a range and we take in a variety of factors when determining total compensation for the position.

How we care for our team:

Along with competitive salaries Rain offers great benefits including:

• Flexible PTO
• Medical Dental Vision Life Disability coverage
• Parental leave
• Monthly stipend
• Equity options

As part of our dedication to the diversity of our workforce Rain is committed to Equal Employment Opportunity and does not discriminate based on race religion color national origin ethnicity gender sex (including pregnancy) protected veteran status age disability sexual orientation gender identity gender expression or any unlawful criterion existing under applicable federal state or local laws. If you need assistance or accommodation due to a disability you may contact us at emailprotected.