Customer Support Technician C Advanced

Job Title: IT Support Technician
Location: Tallahassee FL
Duration: 16 months
Employment Type: Contract

We are hiring for the role of IT Support Technician. Below are the key details:

We are seeking an entry-level IT Support Technician to provide Tier I software support for financial management systems. This role involves assisting with the maintenance and modernization of legacy mainframe systems troubleshooting software issues and supporting the conversion of mainframe reports into modern software solutions. The position offers opportunities for professional growth while working with both legacy and contemporary systems under the guidance of senior technical staff.

• Provide software support for applications following documented procedures and checklists

• Diagnose and resolve basic software issues and escalate complex problems to senior technical staff as needed

• Enter and maintain accurate support data in tracking systems

• Assist in debugging and troubleshooting mainframe operating systems under supervision

• Support efforts to convert legacy mainframe reports into modern software products

• Learn and apply standard practices for system modernization and data integration

• Collaborate with development teams to understand technical direction and assist with routine tasks

• Participate in quality improvement activities and document findings for review

• Assist in testing system changes and enhancements including preparing basic test scenarios and validating results

• Help maintain and update automated reports

• Provide basic analysis of software issues impacting financial management systems and recommend escalation when necessary

• Support routine monitoring of system performance and report anomalies to senior staff

• Assist in documenting workflows and system processes for future reference and training

• Learn and use a variety of platforms including legacy mainframe and modern applications

• Communicate effectively with internal users to gather information about issues and provide status updates

• 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills

• Basic knowledge of an application and reporting environment

• Familiarity with terminology and concepts of relational databases and basic SQL queries

• Skilled in use of modern development tools and platforms such as Visual Studio and SQL Server Management Studio

• Awareness of legacy reporting tools like FOCUS/WebFOCUS and willingness to learn legacy programming concepts

• Understanding of data integration concepts and ability to assist with routine data conversion tasks

• Ability to learn processes related to financial management systems and modernization initiatives

• Strong verbal and written communication skills with the ability to interact effectively with team members and internal customers

• Ability to document issues resolutions and workflows clearly and accurately

• Basic problem-solving and troubleshooting skills for software applications

• Ability to follow established procedures and checklists for Tier I support tasks

• Willingness to learn best practices for system testing

• Ability to work with multiple platforms including legacy mainframe and modern applications under supervision

• Ability to manage multiple tasks prioritize effectively and work both independently and as part of a team

• Professionalism in dealing with all levels of staff and maintaining a customer-focused approach

• Experience with mainframe systems

• Knowledge of financial management systems

• Familiarity with data conversion and integration tasks

Associates or Bachelors Degree or technical institute degree/certificate in Computer Science Information Systems or other related field. Or equivalent work experience.