Departmental Support Manager
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Job Location:
Stillwater, NY - USA
Monthly Salary:
$ 65000 - 92300
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Campus
OSU-Stillwater
Contact Name & Email
Jessica Funk Stewart
Work Schedule
Monday through Friday 8:00am-5:00pm with occasional evenings and weekends.
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$65000 - $92300 Salary
Special Instructions to Applicants
For full consideration please include a resume cover letter and contact information for three professional references.
About this Position
The Manager provides leadership for Departmental Support services ensuring alignment with OSU/A&M System goals and compliance requirements. This role is responsible for delivering value driving innovation and building accountability and ownership within their team.
This position leads the departmental support organization overseeing all aspects of endpoint management customer relationship management and focused support. The Manager ensures the delivery of high-quality customer-centered digital services drives strategic initiatives and serves as the primary point of contact for supported departments. The role requires strong leadership technical expertise and the ability to coordinate across multiple EIT groups and stakeholders.
Required Qualifications
- High School/GED (degree must be conferred on or before agreed upon start date)
Six years of related work experience including experience in a supervisory role.
Post-secondary education may be substituted for years of experience.
- Certifications Registrations and/or Licenses:
Must possess a valid drivers license.
- Skills Proficiencies and/or Knowledge:
Proven ability to lead coach and develop team members.
Excellent written and verbal communication skills.
Ability to create processes procedures and analyze performance metrics.
Experience providing on-site technical support to end users.
Preferred Qualifications
- Bachelors in a Technology-related field
Eight years of related work experience including experience in a supervisory role.
- Certifications Registrations and/or Licenses:
ITIL PMP HDI or related.
- Skills Proficiencies and/or Knowledge:
Experience managing a technology team in a higher education environment.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
