Program and Operations Supervisor Education and Outreach

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The City of Richmond Department of Public Utilities is currently seeking a qualified candidate for the position of Education and Outreach Manager (Program and Operations Supervisor). The selected individual will be a member of the DPU Communications Team helping manage and support the departments mission to provide timely and accurate information to the public and internal audiences on utility services programs projects and consumer responsibilities. Working under the direction of the Deputy Director Communications and Marketing this role will focus on day-to-day management of education and outreach staff and projects.

• Actively manage the day-to-day activities of the education and outreach functions to ensure the successful execution of public awareness outreach and education initiatives.
• Assist with comprehensive and strategic communications marketing public relations and outreach strategies within the Department of Public Utilities to enhance public education and awareness.
• Stay abreast of federal and state regulations impacting the department to include Municipal Separate Storm Sewer System (MS4) Lead and Copper Rule and Natural Gas Safety.
• Develop and implement public education and outreach programs for stormwater and wastewater management lead service lines and natural gas safety to foster public engagement across diverse audiences.
• Assist with content for department-controlled websites and Intranet including written and digital content.
• Expand on educational initiatives in partnership with local schools including curriculum/material development and facility tours.
• Develop system for documenting tracking and reporting progress.
• Assist and/or lead the development of a robust social media strategy and assist with development of content across all platforms (i.e. X/Twitter Facebook Instagram Nextdoor LinkedIn etc.).
• Develop and manage partnerships with federal state and local stakeholders as applicable.
• Develop effective working relationships with internal staff.
• Lead the development of print and digital collateral materials for the department including presentations annual reports brochures signs posters banners infographics etc.
• Support regulatory compliance requirements through various means (i.e. videos PSAs tours outreach and community involvement) to include tracking and reporting.
• Conduct research provide updates make recommendations and implement solutions to achieve project goals and objectives.
• Lead develop and participate in meetings community events and other outreach activities during evening or weekend hours.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in business or public administration or field related to assignment
• Four years of journey-level professional experience in area related to assignment
• A Masters degree in business public administration or field directly related to assignment may be preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Two years of managing staff to include managing workflow leading teams to high levels of performance evaluating performance and providing feedback.

• Two years of project management experience.
• Excellent written and verbal communication skills.

• Two years of professional communications marketing or outreach experience in the water and/or gas utility industry.
• Environmental regulation knowledge and understanding as it relates to water and stormwater management.
• Two years of public education or outreach experience in a local government utility.

• Advanced Microsoft Outlook Word Excel and PowerPoint skills.

LICENSING CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:

• Some positions may require a FMP (Facilities Management Professional) designation.
• Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.

KNOWLEDGE SKILLS AND ABILITIES:
TYPICAL KNOWLEDGE SKILLS AND ABILITIES: These are a representative sample; position assignments may vary.

• Experience leading a dynamic team and projects in a fast-paced environment.
• Considerable project management experience to include developing effective relationships to enhance success.
• Computer proficiency including Microsoft Outlook Word and Excel are a must advanced skills are desired.
• Ability to think strategically manage time effectively and multi-task.
• Ability to demonstrate excellent customer service and be adept at learning new and complex industries/companies products or technical knowledge and effectively conveying that knowledge.
• Must have excellent written and verbal communication skills and interpersonal skills and be comfortable with public speaking.
• Strong analytical/problem solving skills be innovative in proposing solutions and possess diplomacy and work well in a team-oriented environment.
• Ability to be a strategic thinker self-starter organized versatile and capable of performing work with minimal management oversight.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk hear see and perform repetitive motions; frequently finger; and occasionally climb balance stoop kneel crouch reach stand walk list grasp and feel. The working conditions may include environmental terms of the physical strength to perform the essential duties this classification is considered to be light work exerting up to 20 pounds of force occasionally up to 10 pounds of force frequently and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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