Change Management Analyst
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Job Location:
Orange County, NC - USA
Hourly Salary:
USD 25 - 45
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role: Change Management Analyst
Location: Orange County CA Hybrid
Duration: Contract
Job Description:
Summary:
The Change Management Analyst will be responsible for governing coordinating improving the IT Change Management lifecycle in alignment with ITIL best practices. This role plays a critical part in migrating change processes workflows and historical data from Jira to ServiceNow across enterprise IT environments.
Job Responsibilities:
Required Skills
Certifications:
Location: Orange County CA Hybrid
Duration: Contract
Job Description:
Summary:
The Change Management Analyst will be responsible for governing coordinating improving the IT Change Management lifecycle in alignment with ITIL best practices. This role plays a critical part in migrating change processes workflows and historical data from Jira to ServiceNow across enterprise IT environments.
Job Responsibilities:
- Apply a structured methodology and lead change management activities
- Assess the change impact and complete change management assessments
- Create change management strategy and develop actionable and targeted change management plans
- Demonstrated experience in driving leading facilitating all investigation activities conference calls meetings and providing key stakeholder management
- Manage end-to-end Change Management lifecycle including logging assessment prioritization CAB coordination implementation tracking and closure.
- Ensure compliance with ITIL-aligned change policies risk controls and audit requirements.
- Facilitate Change Advisory Board (CAB) meetings document decisions and track follow-ups.
- Monitor change success rate failed changes emergency changes and SLA adherence providing regular reporting to stakeholders.
- Adept at managing people processes and resources
- Experience facilitating CAB meetings and stakeholder governance.
- Excellent documentation reporting and stakeholder communication skills.
- Lead or support migration of change records workflows approvals and configurations from Jira into ServiceNow Change Management module.
- Perform data mapping validation and reconciliation to ensure integrity of migrated records.
- Collaborate with platform development and process teams to redesign workflows for ServiceNow best practices rather than lift-and-shift.
- Support UAT defect resolution and go-live readiness for the new ServiceNow change process.
- Develop training materials SOPs and knowledge articles for post-migration adoption.
- Experience with ServiceNow configuration workflows or reporting dashboards.
- Exposure to DevOps / CI-CD change integration and automated release governance
- Identify opportunities to reduce change failures improve lead time and automate approvals using ServiceNow capabilities.
- Produce dashboards and executive metrics on change performance risk exposure and release readiness.
- Partner with Incident Problem Release and DevOps teams to strengthen change quality and service stability.
- Strong experience in Service Now
- Make recommendations to management regarding process improvements and concerns.
- Support the design development delivery and management of communication
Required Skills
- Minimum 5 years experience in IT Change Management within enterprise/MSP environment
- Hands-on experience with Jira Service Management / Jira workflows and ServiceNow Change Management module.
- Proven involvement in tool migration or transformation projects (Jira ServiceNow preferred).
- Strong understanding of ITIL Change Incident and Problem Management
- Goal-oriented driven nature to complete an urgent task
- Excellent organizational and diplomatic communication skills
- Ability to interface with all levels of management
- Excellent analytical and problem-solving skills detail oriented
Certifications:
- ITIL certification is required
Required Experience:
Senior IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
OSI Digital is a global leader in offering expert business and technology solutions across industries that accelerate digital transformation for our customers.
