Reservations Agent The London EDITION

The London EDITION is looking for its next Reservations Agent!

This role requires availability to work Saturdays and late shifts (11am - 7.30pm)

Are you looking for a place to work that inspires you challenges you and makes you proud to come to work A place where service comes from the heart not from a handbook A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests

We are looking for an ambitious dedicated and service-oriented Reservations Agent to join the team for The London EDITION. If you are a passionate Reservations Agent looking to develop within an amazing luxury lifestyle brand and the worlds biggest travel company get in touch with us today!

Would you like a job that gives you

• Food on shift Meals on us!
• Late evening/Early morning taxi allowance up to 20
• Discounted accommodation in over 9000 hotels all over the world. Yes 9000!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• 5 breakfast when staying in most of our European hotels
• Specially curated discounts in thousands of shops
• 24-hour employee assistance helpline
• Wellness and mental health programmes
• Amazing employee parties
• 28 Holiday days (including bank holidays) increasing with length of service
• Eye test vouchers and contributions towards glasses
• Instant employee recognition
• Employee of the month nominations with generous prizes
• Unlimited career opportunities (internationally and locally)
• Internal transfer and promotion opportunities
• In-house training and development team with a strong focus on career progression and personal growth
• ...and much more

As Reservations Agent you will be responsible for:

• Providing luxury service to guests and bookers alike and use sales techniques when assisting in making reservations including personalizing calls obtaining complete guest needs and information contact details
• Completing daily tasks as specified on the Reservations checklist
• Partaking in a positive brand culture and participate in being an effective team that is committed to organizational goals and initiatives
• Managing group blocks and rooming lists once contract is signed
• Identifying cross-selling opportunities for both properties
• to name a few!

Our most successful Reservations Agent:

• Understands the impact of their job in the overall guest experience
• Is a team players
• Is curious outspoken determined
• Is flexible and willing to meet the demands of a 24-hour operation as this role requires availability to work Saturdays and late shifts (11am - 7.30pm)
• Is a great communicator
  

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager the service delivery of a world-class luxury hotel and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the worlds top cities featuring the finest in dining entertainment nightlife and service to create an enchanting experience that makes your spirit soar.

EDITION is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.