Reservations Team

Conference and Events Coordinator - Full Time Maternity Cover (40hrs)

JOIN OUR FAMILY

At RBH we believe our people areour biggest assets and understand the value in putting them first. Our approachto diversity in the workplace health & wellbeing sustainability andindividuality sets us apart from our competitors and is one of the reasons weare rated Top 30 Best Places to Work in Hospitality! We are passionateabout the industry and always on the lookout for new talent to join us on ourjourney...

OUR HOTEL

The Milner York is a stylish and welcoming hotel in the heart of York known for its warm hospitality dedicated team and unforgettable guest experiences. As part of a vibrant and passionate group we pride ourselves on creating a workplace where everyone can grow belong and be proud to deliver the best-loved stay in the city.

A Day in the Life of aConferencing and Events Coordinator

Reporting directly to the Conference Office Manager no two days are thesame in this dynamic and fast-paced role. As a Conferencing and EventsCoordinator youll be at the heart of our hotels commercial office teamplaying a key part in delivering seamless memorable experiences for everyclient.

Your day will include:

• Managing New Enquiries: Responding promptly and professionally to incoming meetings and events enquiries providing detailed information and tailored proposals that reflect each clients needs.
• Showcasing the Venue: Conducting engaging show rounds for prospective clients confidently presenting and promoting our beautiful hotel and versatile meeting spaces to secure new business.
• Event Coordination: Working closely with the Conferencing and Events Operations Team to ensure every detail is communicated clearly and executed flawlessly on the day of the event.
• Client Liaison: Building strong relationships with clients understanding their vision and requirements and guiding them through every stage of the planning process to ensure a smooth and enjoyable journey.
• Handling Queries: Managing client communications via phone and email answering questions efficiently and ensuring all requests are handled with accuracy and professionalism.

What Were Looking For

We recruit primarily for personality and potential but to thrive in therole of Conferencing and Events Coordinator you will demonstrate:

• Exceptional customer service skills with a genuine passion for creating outstanding guest experiences.
• Outstanding attention to detail ensuring nothing is overlooked and every event runs seamlessly.
• Strong organisational and time-management skills with the ability to prioritise effectively in a busy environment.
• Excellent communication skills both written and verbal.
• A proactive positive attitude and the ability to work collaboratively as part of a team.

If youre enthusiastic organised and love bringing events to lifethis could be the perfect role for you.

WHAT WE OFFER

You will have access to abenefits package we believe truly works for our people and enhances our overallculture...

Discounted hotel room rates foryou and your friends & family

Extra days holiday for yourbirthday

Flexible working arrangements

Pension

Free meals on duty saving youover 1000 per year

Refer a Friend scheme (earn 250for each referral up to 5 referrals)

Commercial office incentive

To learn more about our fullbenefits packageclick heretowatch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is anequal opportunity employer. We believe in hiring a diverse workforce andsustaining an inclusive people-first culture. If at any point throughout ourprocess you require reasonable adjustments please .

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