Service Coordinator
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Job Location:
Swift Current - Canada
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
We are looking for client focused coordinator who understands the financial impacts of billing repair and service work processes.As a Service Coordinator you will be responsible for the intake of services requests creation & distribution of Maintenance Work Orders job binders system updates & document control. You will also be tasked with job package preparation time management and entry billing & customer invoice submission.
Whats in it for you
Flexible option plan benefits with varying levels of coverage from day one
Matching pension contributions to help you save for the future
Employee Share Purchase program with matching contributions
RRSP and TFSA options through Sunlife
Paid vacation with an increasing allowance based on years of service
Training opportunities to learn about Caterpillar equipment
We look forward to you joining our team!
Job Description:
- Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote) clarity on billing requirements & structure and receives customer sign off on estimate & quote
- Facilitate prompt and efficient communication between the customer and Finning Service Operations
- Review and document Work Order checklist to verify completeness escalate any invoicing delays immediately
- Provide updates during Service Work in Progress Meetings to achieve real time accuracy
- Consolidate customer information containing all pertinent inspections photos and reports. Submit package for review and presentation to customer for approval
- Complete final invoice
- Review and process service personnel timecards for accuracy document for customer billing
Qualifications:
- Post-Secondary education with a focus in Administration Business or Accounting is considered an asset
- Experience with Document Control processes (history and audit trail) would be beneficial
- 2 3 years administrative experience in a similar environment (Service/Dealership)
- Experience with progress billing; understanding the financial impacts of billing repair and service work processes is an asset
- Proficient with a variety of software including MS Office Suite
- Strong communication skills both verbal & written
- Attention to detail able to juggle multiple competing priorities
- M3/Case experience would be considered an asset
Note:
- Based out of our Swift Current branch
- 5 x 2 Monday Friday 7.5 hour shifts
- Travel may be required to assist other branches
- Permanent full-time role with a competitive salary
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
