Workplace Experience Support Specialist Senior

The workplace experience support specialist senior delivers the office location workplace experience for colleagues. This position is responsible for supporting daily office operations such as visitor management safety hospitality experiences reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines. The workplace experience support specialist senior provides best-in-class hospitality experiences for internal and external clients. Ensures the location is safe well-maintained and clean. Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies including furniture phones (excluding cellphones) security cards and the ordering and replenishing of office supplies. Facilitate and/or lead any office moves/remodels as needed. Look to streamline and improve inefficient processes. Also provide assistance to other areas of ESS performing and working on intermediate to advanced projects or requests. Act as a liaison to the office/market leader for anything related to workplace experience support as needed. The workplace experience support specialist senior supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience. Act in the workplace experience support managers or supervisors absence when required.

Responsibilities:

• Work with building management to maintain updated information related to building security including workplace health and safety team and/or emergency evacuation team environmental sustainability efforts forms and documents from the landlord special requests for our space and maintenance issues.

• Participate as a key team member in office operations and facilities projects including real estate projects (i.e. remodel office relocation equipment moves).

• Coordinate and oversee maintenance of the office space including carpet maintenance security system air-conditioning plant service furniture repairs appliances office equipment and AED devices.

• Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion.

• Lead new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs. Train new employees on building procedures local office policies and use of equipment and systems.

• Monitor ServiceNow regularly to check for incoming location services requests and acknowledge/fulfill those requests in a timely manner. Provide routine support and guidance as necessary in one or more of the following areas:

• Handle mail services including distribution of mail UPS FedEx and other packages. Coordinate courier services research and resolve any issues with packages that are improperly addressed or packaged and assist employees with mailing needs.

• Be responsible for print bind scan and copy jobs for the business.

• Locate and check out client files maintain client records and documents order files from the off-site storage facility per the location services playbook and firm record retention procedures.

• Ensure that all visitor management and reception activities are supported demonstrating quality customer service. Keep track of all visitors and visitor access badges in the national visitor log.

• Lead meeting and event coordination including catering request orders setup/cleanup conference room reservations and audio-visual equipment support.

• Serve as a subject matter professional and resource for staff who have questions regarding office policies and procedures.

Required Qualifications:

High school diploma or GED

Associate degree or 3 years of experience in related field

Demonstrates a working knowledge of tools resources and technology with assigned responsibilities

Ability to lift up to 40 lbs. and stand on your feet for an extended period of time

Has the ability to respond positively to changing circumstances seeks and implements change to drive business improvement and serves as a model of the change

Effective organization prioritization and time management skills and strong attention to detail

Works collaboratively with location services leadership to provide input and support during the business planning process

• There is an expectation that you will work in-office five (5) days per week.