Payment Escalation Specialist I
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
What You Will Do
- Investigate and resolve paymentrelated customer issues within strict SLAs maintaining
- accuracy and professionalism.
- Utilize payment processing systems and backoffice tools to research deposits withdrawals and transaction discrepancies.
- Partner with Customer Support Managers to review trends data insights and opportunities for process improvement.
- Build strong working relationships across departments at all levels of the organization.
- Handle escalated concerns with a calm patient and solutionsdriven approach.
- Support administrative and operational tasks within the Payments Support team.
- Perform additional duties that contribute to overall Payments operations as assigned.
- Maintain clear timely communication across the Customer Support environment.
- Help promote a consistent engaging and positive team culture.
What You Will Need
- Minimum of 6 months experience in a Payments role using payment systems or backoffice financial tools.
- Strong attention to detail with the ability to identify discrepancies and follow procedures accurately.
- Excellent written and verbal communication skills.
- Ability to multitask effectively in a fastpaced environment.
- Availability to work nights weekends and holidays as needed.
- Professional calm and patient approach to escalations and difficult situations.
- Strong initiative proactivity and willingness to take ownership.
- Ability to work independently with minimal supervision.
- Strong prioritization and organizational skills.
- Confidence in assessing situations and making wellinformed decisions.
- Ability to obtain work authorization and any required regulatory licensing.
- Successful completion of a background check and drug screen is required.
Essential Functions / Exposures
- Must be able to sit for extended periods.
- Must be able to type and communicate by email.
- Regular inoffice attendance is required.
Additional Information
The statements above describe the general nature and level of work expected for this role and do not include an exhaustive list of duties or skills. Caesars Sportsbook & Casino may modify job responsibilities as needed. Finalist candidates must complete all preemployment requirements following an offer.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and ... View more
