Resident LiaisonAdministrative Support Specialist

Housing Authority Of The City Of Los Angeles

Job Location:

Los Angeles, CA - USA

Yearly Salary: $ 58916 - 66310

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Please go to details of this position and to apply.

The posted salary is an estimate of the potential annual pay. Final offer will be dependent on qualifications and experience.

The Resident Liaison/Administrative Support Specialist position reports directly to the Resident Liaison & Administrative Support Manager and indirectly to the Sr. Administrative Manager. This position is nonsupervisory and with no direct reports. This position answers heavy phone calls and follows up with residents Owner/Agents HUD and other interested parties via telephone/email. This position also captures images of documents; prepares materials for scanning; verifies electronic files and provides administrative support to the Resident Liaison Department. Day-to-day duties also include entering data and storing files and other materials into various automated software systems.

The Resident Liaison/Administrative Support Specialist must be able to exercise discretion and independent judgment in the execution of his/her responsibilities. The Resident Liaison/Administrative Support Specialist must be able to analyze and understand HUD guidelines and regulations and apply those guidelines to the resident concerns and/or scanning/imaging. This includes but is not limited to the following:
Answer main phone line and Resident Hotline; take detailed messages and summary of tenant concerns orally and in writing;
Track and monitor owner responses to resident concerns;
Maintain input and log every step of each process with accuracy;
Enter data into the appropriate HUD data systems;
Proofread and prepare documents for scanning set up adjust and operate electronic imaging and media equipment;
Scan and place images into LOMODs document management system;
Review scanned images correct documents by retrieving and rescanning; rescan documents to improve image quality or make edits to indexed data for more accurate retrieval;
Copy import and verify documents from electronic media into the document management system;
Systemically batch documents together and prepare them for document storage;
Work under pressure with strict timeframes and deadlines as daily tasks can have financial repercussions;
Responsible for the quality of the documents submitted;
Perform other duties as assigned.

Knowledge Skills and Abilities
Must be able to work independently with moderate to minimal supervision;
Must be able to compare scanned images to original documents with speed and accuracy; Must be able to perform quality control on scanned images and transfer electronic files;
Must be able to organize and index paper files for document storage;
Mediator and problem-solving skills;
Detail-oriented with excellent organization skills;
Excellent verbal and written business communication skills;
Maintain confidentiality of all information gathered;
Competent with Microsoft Office products including variety of data processing and spreadsheet software as well as web browsers;
Knowledge of general office equipment (multiple line telephone system adding machine keyboard (40 wpm) fax and copy machines;
Ability to organize establish priorities for work coordinate multiple deadlines and be detailed oriented;
Ability to manage multiple priorities and deadlines while meeting productivity requirements in the face of changes obstacles or other unexpected events;
Ability to maintain confidentiality of resident profiles history and/or personal information as well as information that is proprietary to this Agency;
Ability to establish and maintain positive and effective working relationships with diverse groups including LOMOD employees tenants property owners and agents and community partnerships some of whose members may be under significant personal stress;
Ability to work independently from home with minimal supervision

Associates degree or a minimum of two years administrative support experience in public service or support addition a basic knowledge of English composition spelling punctuation and mathematics. Knowledge of HUD multi-family programs a plus.

APPLICATION PROCESS:

Applications will be reviewed for relevant experience education and/or training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the most-qualified applicants will be considered and may be invited to the interview and selection process.

SELECTION PROCEDURE:
Applications will be reviewed for relevant experience education and training. The application must be detailed and complete for proper evaluation.

HIRING INFORMATION:

All job offers are contingent upon successful completion of a pre-employment evaluation which includes: a post-offer medical examination (includes drug and alcohol screening) criminal records check employment history and education verification and documentation of the right to work in the United States.

DISABILITY ACCOMMODATION:

Testing Accommodations:If you require an accommodation due to a physical mental or learning disability please call or emailno less than 72 hours prior to testing date for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician rehabilitation counselor or other authority.

We are an Equal Opportunity/Affirmative Action Employer.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

Please call NeoGov Toll-Free Applicant Support telephone line if you forget your password have application login problems or get an error message during the application process.

Required Experience:

Please go to details of this position and to apply.The posted salary is an estimate of the potential annual pay. Final offer will be dependent on qualifications and experience.The Resident Liaison/Administrative Support Specialist position reports directly to the Resident Liaison & Administrative Su...