Admissions Specialist

ISP Admissions Specialist Role Profile

Purpose of Role

The Admissions Specialist plays a critical role in supporting the schools enrollment process by serving as the primary point of contact for prospective families. This role ensures a seamless and positive admissions experience guiding applicants through inquiries applications and enrollment procedures. The Admissions Specialist is responsible for maintaining accurate records coordinating interviews and tours and collaborating with internal teams to support the institutions enrollment goals. By providing professional timely and personalized support the Admissions Specialist contributes to building strong relationships with families and promoting the schools mission and values.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Admissions Specialist Key Responsibilities

• Prospective Family Engagement: Serve as the first point of contact for prospective families responding to inquiries via phone email and in-person visits.
• Application Management: Guide families through the application process ensuring all forms and documents are completed accurately and on time.
• Admissions Specialist: Schedule and conduct interviews campus tours and assessments for prospective students.
• Database Management: Maintain and update student records applications and enrollment status in the admissions database.
• Communication: Provide timely updates and information to applicants families and internal teams regarding admissions procedures and timelines.
• Collaboration: Work closely with marketing academic and administrative teams to support enrollment campaigns and events.
• Reporting: Generate regular reports on inquiries applications and enrollment trends to assist leadership in decision-making.
• Event Support: Assist in planning and executing open houses information sessions and other recruitment events.
• Compliance: Ensure all admissions activities comply with school policies procedures and relevant regulations.
• Customer Service Excellence: Maintain a professional and welcoming approach fostering positive relationships and promoting the schools reputation.

Skills Qualifications and Experience

Education: Bachelors degree in Education Business Administration Communications or a related field preferred.

Experience: Minimum of 23 years of experience in admissions enrollment management customer service or a related role preferably in an educational setting.

Communication Skills: Excellent verbal and written communication skills with the ability to engage effectively with families staff and stakeholders.

Interpersonal Skills: Strong relationship-building skills empathy and a service-oriented mindset.

Organizational Skills: Proven ability to manage multiple tasks deadlines and priorities with attention to detail.

Technical Skills: Proficiency in Microsoft Office Suite and experience with admissions or CRM databases.

Problem-Solving: Ability to handle challenging situations professionally and provide solutions to prospective families.

Teamwork: Collaborative approach with the ability to work effectively across departments.

Flexibility: Adaptable to changing enrollment needs and events including occasional weekends or evenings.

Knowledge of Admissions Processes: Understanding of admissions cycles enrollment procedures and relevant compliance requirements.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures including an online due diligence search references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history.

ISP Commitment to Diversity Equity Inclusion and Belonging

ISP is committed to strengthening our inclusive culture by identifying hiring developing and retaining high-performing teammates regardless of gender ethnicity sexual orientation and gender expression age disability status neurodivergence socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.