Assistant Manager Manager, Claims

Position Responsibilities:

• Assist in managing claims team operation ensuring adherence to all Company and Department objectives guidelines and Standard Operating Procedures (SOPs) while effectively mitigating risks.
• Assist in consolidating and analyzing claims data to produce operational and management reports.
• Collaborate with the different Teams of Company to deliver quality claims services and different departmental initiatives.
• Participate in system enhancement claims management claims services transformation pre-assessment process FWA and cost containment projects.
• Partner with Business Analysts to manage system incident procedures and implement enhancements.
• Coordinate meeting logistics and prepare materials to support team collaboration and governance activities.
• Handle any ad hoc assignments.

Required Qualifications:

• Degree holder or above
• 5 - 7 years of experience in Group Life and Health Insurance field
• Professional qualifications (e.g. FLMI ICA) are preferred
• Solid experience in claims adjudication and pre-approval
• Able to work independently under tight schedule
• Good interpersonal and communication skills
• Strong analytical and organization skills high attention to details
• Proficiency in MS Word MS Excel MS PowerPoint and Chinese Word Processing
• Good command of English Chinese and Mandarin both spoken and written

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .