Manager, Production Operations

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse a division of UMG is the preeminent leader in D2C solutions in music defining & delivering the industrys best-in-class service to connect artists with their fans. Established & headquartered in Philly Famehouse powers D2C for UMGs labels artists and Bravado along with a select roster of 3rd party clients. Our success & culture is fueled by collaborationboth within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists providing a full-service solution to grow an artists owned business including strategy creative storefront merchandising fulfillment customer service technology and more.

How we LEAD:

The Manager Production Operations oversees the end-to-end execution of production fulfillment and order management across multiple business channels including eCommerce Tour and Retail. This role ensures all manufacturing orders move efficiently from placement through delivery driving operational accuracy vendor accountability and KPI performance for On-Time Delivery Goods Receipt and end-to-end cycle time. The Manager partners closely with Product Development Logistics Finance and Brand Management to ensure timely movement of goods data accuracy across systems and alignment with financial and operational goals.

How youll CREATE:

• Lead the production operations workflow from order placement through delivery ensuring on-time and accurate shipment of all products materials and supplies.
• Oversee daily production and order tracking within ERP (Navision) and project management systems to maintain visibility to goods on order WIP and in transit.
• Manage vendor and 3PL communication to ensure adherence to production timelines shipping accuracy and documentation compliance.
• Ensure goods receipt and invoice accuracy by coordinating with Finance for timely payment processing and reconciliation.
• Maintain production dashboards and KPIs tracking On-Time Delivery cycle times and exceptions across territories and suppliers.
• Proactively identify and resolve issues related to delays shortages damages or data inconsistencies across systems.
• Supervise production operations coordinators or support staff providing direction workload management and training as needed.
• Implement process improvements to strengthen data integrity system efficiency and operational accuracy across ERP and production tools.
• Drive cross-functional communication with Brand Management Logistics and Finance to ensure business continuity and performance alignment.
• Maintain an organized view of outstanding production orders and report status updates to leadership on delivery performance and potential risks.
• Champion operational excellence and team collaboration managing up where necessary to remove roadblocks and improve throughput.

Bring your VIBE:

• 3-5 years of experience in production operations supply chain or order management preferably in consumer products apparel or entertainment merchandise
• Experience using Navision (Microsoft Dynamics) or similar ERP system
• Advanced proficiency in Excel including pivot tables V-lookups and data reporting
• Strong understanding of production manufacturing and vendor management processes
• Excellent organizational analytical and problem-solving skills
• Strong communication and interpersonal skills for cross-functional coordination
• Proven ability to manage multiple priorities in a fast-paced deadline-driven environment
• Bachelors degree in Business Supply Chain Operations or related field preferred

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

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Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.