SIU Administrative Assistant

Next Horizon is here. Fueled by investments in talent and technology our bold strategy to transform is nearly complete.

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Our path forward sharpens our focus on business performance driven by leading technology innovation and an agile high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026 well be uniting two well-established financially strong and trusted brands to become the strongest mutual insurer in Canada ensuring Canadians have purpose-driven insurance options for generations to come.Come join us.

The SIU Administrative Assistant provides essential investigative and administrative support to the SIU team. This role is responsible for managing case documentation coordinating referrals maintaining tracking tools and supporting financial processes reporting and team initiatives. Through strong organization and attention to detail this position helps enhance efficiency and effectiveness across SIU operations.

What you will do:

• Set up SIU referrals assign investigators and maintain accurate case records across GW FRISS and SIU tracking systems.
• Support investigations by preparing EUO court files conducting ISB CGI and CARFAX searches and organizing policy claim and exposure information.
• Perform triage and analyst support functions including reviewing automated triggers validating concerns assessing exposure from tips (Equite and other sources) and determining whether further investigation is warranted.
• Maintain case integrity by updating statuses closing files completing noexposure reports and flagging missing or inconsistent information.
• Support team operations through reporting training materials (PowerPoint/communications) supply ordering for field staff and providing backup administrative support for Casualty.
• Develop maintain and enhance reporting templates and dashboards (Word Excel pivot tables/charts) for internal and external use collaborating with the Team Lead or Senior Investigators on improvements as needed.
• Ensure data accuracy integrity and timely entry across operational financial and casetracking systems to support datadriven decisionmaking within SIU.
• Support any reporting as needed for leadership and prepare adhoc reports summarizing investigative spend and expenses as required.
• Ensure investigative closure reports are complete and accurate by validating required fields and documentation following up with investigators as needed and updating tracking systems.
• Process and manage invoices for legal engineering and investigative services ensuring accurate tracking reconciliation and budget compliance.
• Liaise with internal teams and external vendors to resolve discrepancies and support timely payments.
• Maintain and enhance SIU tracking and expense reporting tools in Excel including formulas columns dropdowns and pivot charts.
• Identify and implement workflow improvements to improve efficiency and data usability.

What you will need to succeed:

• 3 years of administrative or investigative support experience in insurance or related field.

• 3years experience preparing files tocommencethe Investigative process and EUO court files

• 3 years experience working with and supporting aclaimsteampreferred

• 3 years experience in claimscompliance and response requirements

• 2 years experience processing payments aligned with specifictimelines

• Guidewire experience in payments preferred

• Completion of certifications or equivalent training in fraud investigation is preferred.

• Experience with fraud detection tools (e.g. FRISS) is an asset.

• Strong attention to detail with the ability to accurately follow instructions and meet deadlines.
• Excellent time management and prioritization skills with the ability to multitask across multiple systems.
• Strong communication analytical and organizational skills with proficiency in Microsoft Excel and PowerPoint.

• Organize team meetings training sessions andspecial events.

Location: Hybrid -We operate under a flexible hybrid work model designed to support collaboration productivity and work-life balance. This role is primarily based in Cambridge Ontario with an expectation of being on-site two days per week.

The expected base salary range for this position is $48500 - $73000. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

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This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.