Sessional Ombudsman, Insurance
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Join AFCA as a Sessional Ombudsman in the Insurance team and make a meaningful impact by bringing your expertise shaping better outcomes and helping to lift standards across the general insurance sector.
The Insurance decision-making team at AFCA led by Lead Ombudsman Emma Curtis plays a pivotal role in resolving complex complaints and working closely with regulatory industry and consumer stakeholders to address key issues affecting insurers and their members.
We are seeking an experienced Sessional Ombudsman to join our dynamic highly collaborative team. This is an opportunity to contribute your expertise on a flexible perengagement basis supporting fair and timely dispute resolution. As part of our pool of skilled disputeresolution professionals youll have access to AFCAs resources specialist teams and ongoing support. You will make highquality decisions on complaints individually or as part of a panel in line with the law relevant trust deeds and insurance terms and AFCAs rules.
Engagements vary based on your availability These flexible engagements can be as short as one day a week for several months or longer or a few days per week or month depending on your availability. The role is perfect for people who value flexibility and want meaningful work that still leaves plenty of time for family personal interests and life outside of this role you can contribute your expertise and make a real difference for others without sacrificing the balance that matters most to you. With the freedom to choose when and how often you work its an ideal opportunity for those looking to stay professionally engaged while maintaining the space to pursue hobbies care for loved ones or simply enjoy a lifestyle with greater control and autonomy.
This is a Boardappointed fixedterm position for three years with the flexibility to work remotely if that suits your lifestyle.
Qualifications :
This role is ideally suited to a senior legally qualified professional with deep general insurance sector experience and a proven record of achievement. You will have:
- Legal qualifications with a significant track record of achievement at a senior executive level within the general insurance industry or experience in a tribunal external dispute resolution (EDR) scheme regulatory agency related business entity or private legal practice.
- Sound knowledge of insurance law regulatory guidance and current industry practice.
- Strong analytical capability with the ability to distil complex issues quickly manage a busy caseload efficiently and maintain a clear focus on delivering fair and practical outcomes.
- Exceptional written verbal and interpersonal communication skills enabling you to engage confidently and professionally with a diverse range of stakeholders across the superannuation sector and broader community.
- Resilience focus and determination combined with strong engagement skills and the ability to effectively manage challenges external criticism and public scrutiny.
- Flexibility and efficiency in working on a perengagement basis knowing when to work independently and when to collaborate closely with colleagues and specialists.
Additional Information :
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
- Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Not-for-profit salary packaging to boost take-home pay.
- Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
About Company
Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes ... View more
