Ombudsman, Superannuation

Join AFCA as an Ombudsman and Help Shape the Future of Superannuation

Led by Lead Ombudsman Heather Gray AFCAs Superannuation decisionmaking team plays a pivotal role in resolving complaints and working closely with regulators industry bodies and consumer groups to address key issues impacting superannuation funds and their members.

We are now seeking a highcalibre Ombudsman to join our collaborative and fastpaced team. This role is ideal for a senior legal professional with deep experience in the superannuation sector who is looking to apply their expertise in a purpose-driven environment that delivers fair outcomes and drives positive change across the industry.

What youll do

As an Ombudsman you will:

• Make fair wellreasoned decisions on complex superannuation complaints independently or as part of a panel in line with legislation trust deed requirements insurance policy terms and AFCAs Rules.
• Provide trusted professional and technical leadership across AFCA including mentoring adjudicators caseworkers and colleagues.
• Shape AFCAs approach to emerging issues and contribute your expertise at industry conferences forums and events.
• Build and maintain strong relationships with regulators government AFCA members consumer groups Ombudsman networks and the media.

This is a Boardappointed permanent position with significant visibility and influence across the sector.

Qualifications :

About you: you will have

• Legal qualifications and a strong record of seniorlevel achievement within superannuation a tribunal or EDR scheme a regulatory agency or private legal practice.
• Expert knowledge of superannuation law regulatory guidance and industry practice.
• Exceptional analytical ability sound judgement and the capacity to navigate complex matters with clarity and confidence.
• Outstanding written and verbal communication skills with the ability to engage effectively across the industry and broader community.
• Resilience composure and strong stakeholder management skills especially when dealing with challenging issues criticism or public scrutiny.

Additional Information :

Additional information 

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion. 
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity. 
• Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas. 
• Financial benefits Not-for-profit salary packaging to boost take-home pay. 

To apply 

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion. 

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at  

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant. 

Remote Work :

No

Employment Type :

Full-time