Universal Music Group 2026 Summer Internship Program Global Technology Opportunities (Multiple Locations CA, NY, TN)

How Youll CREATE:

The Global Data Engineering team is the cross-functional Global Technology group responsible for building running and governing UMGs global data platform and pipelines ensuring reliable governed and production-grade data for product and business teams.

• GenAI Model Experimentation & Fine-tuning: Assist in experimentingwith andfine-tuning pre-trained Generative AI models (e.g. LLMs diffusion models) for specific tasks and datasets.

• Data Curation for ML/GenAI: Contribute to the collection preprocessing and annotation of diverse datasets essential for training and evaluating Machine Learning and Generative AI models.

• Prompt Engineering & Evaluation: Develop and test effective prompt strategies for Generative AI models and analyze model outputs using relevant metrics to assess performance andidentifybiases.

• Data Pipeline Development & Maintenance: Support the design implementation and maintenance of robust data pipelines to ensure efficient data ingestion transformation and storage for analytical and ML/GenAI purposes.

Ideal candidates will have:

• Proficiencyin Python: Strong programming skills in Python including relevant libraries for data manipulation (e.g. Pandas) and scientific computing (e.g. NumPy).

• Familiarity with ML/GenAI Frameworks: Working knowledge of at least one major machine learning framework (e.g. TensorFlowPyTorch scikit-learn) and/or GenAI libraries.

• SQL Proficiency: Ability to write andoptimizeSQL queries for data extraction transformation and analysis from relational databases or data warehouses.

• Understanding ofCloud Platforms: Basic understanding of cloud computing concepts and experience with relevant services on platforms like GCP AWS or Azure (e.g.BigQuery S3 EC2 Vertex AI).

DevOps(Onsite: CA):

How Youll CREATE:

Wewill host3 interns to work with the Cloud Infrastructure CICD/DevOps Landscape and FinOps/Optimization landscapes in AWS GCP and Azure.They will workhand-in-handwith the three leaders of DevOpsin Woodland Hilland be an extension of them as they work in Cloud Infrastructure DevOps FinOps Optimization and innovation in the cloud.

Ideal candidates will have:

• Honest intelligent intellectually curious hardworking attention to detail humble and ready to learn

• AWS hands on experience

• CICD Experience with GitHub and an understanding of Kubernetes

• Strong spreadsheet and math skills

• A clear desire to understand and grasp how things are done in the cloud

• Technical aptitude for working with infrastructure and processes

Global Security Office(Remote):

How Youll CREATE:

The Global Security Office (GSO)is responsible forcyber andphysical security to protect UMGs computer systems networks and sensitive information from unauthorized access or malicious attacks physicalassetsand employee safety. GSO uses a set of technologiesprocessesand procedures designed to preventdetectand respond to cyber threatssuch as hacking malwarephishingand ransomware attacks. The GSO provides digital and physical support to various projects and activities throughout UMG by aligning with business requirements regarding security and focusing on delivering strategic value.

• Research and document incident response processes and procedures

• Support Crisis Management and Business Continuity initiatives

• Collaborate on Security Governance threat management physical security fraudinvestigationand similar projects.

Ideal candidates will have:

• Knowledge of information technology and/or cyber security training

Global Security:Physical Security(Remote):

How Youll CREATE:

This department oversees all physical security forUMGincludingall labels globally.This includes facility security standards employee protection travel security investigations management of people of interest (POIs) as well as running a 24/7 global security operations center.Thisinformation is used to dictate the security level needed to keep our executivesemployeesand facilities safe.

• Case management

• Onlinescaminvestigationsandpeople of interest investigations

• An overall understanding of the Global Security Operations Center (GSOC) andlogisticsaround protective operations

Ideal candidates will have:

• Comfortable working with power point

• Willingness tothink outside the box

GR4O(Remote):

How Youll CREATE:

Release Planning is part of the GR4O Program within Global Technology. Among many products Alpha is key to our release planning strategy which is one of the GR4O strategic priorities: Unified Physical Merchand Digital Planning.

• Designing implementing and deploying new features or services for our internal platform (e.g. backend services frontend components or infrastructure-as-code improvements)

• Owning end to end tasks: writing code tests documentation CI/CD pipelines and monitoring/alerting

• Investigating and fixing incidents or performance bottlenecks

• Improving developer experience (tooling internal libraries automation)

Ideal candidates willhave:

• Solid programming fundamentals and hands on experience with at least one modern language/stack relevant to our team (e.g. Python TypeScript/JavaScript Java)

• Practical experience with version control (Git) and modern development workflows (branching pull requests code reviews)

• Familiarity with building and consuming RESTful APIs orGraphQLservices

• Strong problem-solving skills and the ability to independently research debug and resolve technical issues

Infrastructure/Access Management(Onsite: TN):

How Youll CREATE:

The Identity Security organization safeguards how users and systems securely access the companys digital ecosystem. Our mission is to enable trusted seamless access while protecting data privacy and business operations across a global hybrid environment.

Within this group the Access Management / Single Sign-On (SSO) team designs engineers andmaintainsthe authentication and authorization services that form the backbone of the companys Zero Trust architecture. We deliver modern identity capabilities that balance security usability and performance across cloud mobile and on-prem platforms.

Our teamis responsible for:

• Access Enablement: Implementing and managing SSO integrations across hundreds of enterprise and SaaS applications using standards such as SAML OIDC and OAuth 2.0.

• Authentication Services:Operatingmulti-factor authentication (MFA) and risk-based access controls aligned to company policy and NIST guidance.

• Privileged and Federated Access: Enabling secure access for administrators service accounts and third parties through federation just-in-time access and adaptive controls.

• Platform Engineering: Designing scalable high-availability identity platforms (e.g. Azure AD Okta Ping) that underpin the companys enterprise authentication ecosystem.

Interns joining this team will gain real-world experience in modern identity architecture Zero Trust principles and secure access design while collaborating with engineers and architects on initiatives that directlyimpacthow employees partners and systems securely connect to the companys environment.

IAM interns will support initiatives across Enterprise Access Management and Single Sign-On (SSO) gaining hands-on exposure to how authentication authorization and identity lifecycle managementoperateatenterprisescale.

• Technical Learning & Shadowing - Observe IAM engineers and analysts during application onboarding troubleshooting and incident response to understand real-world identity operations.

• Collaboration & Communication -Participatein team meetings sprint reviews and onboarding sessions with Security HR and product teams; engage with vendors and internal stakeholders.

• Documentation & Process Support - Create and update materials in Confluence and SharePoint organize workflows templates and run books and contribute to process improvements.

• Project Support - Assist with onboarding and testing of SSO and MFA integrationsvalidateSSO user experiences (e.g. login and password reset flows).

This internship provides practical experience in modern identity architecture Zero Trust concepts and enterprise-scale security operationsideal for students pursuing careers in cybersecurity systems engineering or IT strategy.

Ideal candidates willhave:

• Analytical and Data Management Skills - Comfortable working with structured data (e.g. Excel CSV or basic SQL) toidentifypatterns inconsistencies or improvement opportunities in identity and access data.

• Technical Curiosity and Problem-Solving Mindset - Eager to learn how enterprise systems connect and how automation can improve security and efficiency; able to troubleshoot and research independently.

• Strong Written Communication - Capable of drafting clear process documentation entitlement descriptions and user-facing content with attention to clarity and tone.

• Collaboration in a Distributed Environment - Confident working across time zones and teams (TechOps Help Desk IAM and Communications) using digital collaboration tools like Zoom Confluence or Jira.

Infrastructure/Customer & Partner IAM(Onsite: TN):

How Youll CREATE:

The Customer & Partner Identity and Access Management (CIAM) team designs andoperatesthe authentication and security platforms that protect our external users - including customers consumers and business partners. Our mission is to deliver secure seamless and trusted digital experiences that safeguard data while enabling engagement and growth.

This team engineers and governs the technologies that handle registration login MFA consent and account recovery for millions of users globally. We focus on modern identity standards and patterns - OIDC OAuth 2.0 FIDO2 and SAML - implemented through scalable cloud-native platforms.

Interns on the Customer & Partner Identity (CIAM/PIAM) team will help shape and secure the digital experiences that connect our customers consumers and partners to our products and services. This role combines security technology and user experience - providing exposure to how modern identity platforms enabletrust on aglobal scale.

• User Journey Testing & Analysis - Evaluate registration login MFA and recovery experiences toidentifyfriction points and recommend improvements. Support usability testing and quality checks for new or updated identity flows.

• Integrated Solution Evaluation - Assist with testing and documenting new integrations such as device and identity fraud signal technologies identity verification services and adaptive authentication solutions.

• Documentation & Insights - Capture test results create user flow diagrams andmaintainclear documentation of findings and recommendations.

• Collaboration & Research - Work with engineers product managers and security architects to explore innovative approaches to digital identity and customer trust including emerging technologies and standards (OIDC OAuth2 FIDO2).

• Operational & Support Tasks - Help review configuration data track onboarding progress for new applications and contribute to improving internal knowledge bases and processes.

This internship offers hands-on experience in customer identity security user experience design and risk signal integration ideal for students interested in cybersecurity product development or digital trust engineering.

Ideal candidates will have:

• Analytical and Data Management Skills - Comfortable working with structured data (e.g. Excel CSV or basic SQL) toidentifypatterns inconsistencies or improvement opportunities in identity and access data.

• Technical Curiosity and Problem-Solving Mindset - Eager to learn how enterprise systems connect and how automation can improve security and efficiency; able to troubleshoot and research independently.

• Strong Written Communication - Capable of drafting clear process documentation use case and user flows and user-facing content with attention to clarity and tone.

• Collaboration in a Distributed Environment Confident working across time zones and teams (TechOps Help Desk IAM and Communications) using digital collaboration tools like Zoom Confluence or Jira.

Infrastructure/Identity Governance(Onsite: TN):

How Youll CREATE:

The Identity Security organization safeguards how our employees contractors and partners access the companys systems and data. We design andoperatethe identity foundations that enable secure seamless and compliant access across our global environment.

Within this group the Identity Governance & Administration (IGA) team focuses onthe lifecyclemanagement and governance of digital identities. We build andmaintainthe systems and controls that ensure the right people have the right access at the right time - and that such access is continuously verified and compliant with regulatory and internal standards.

Our work blends technology engineering security governance and business enablement. Weoperateat the intersection of security compliance and productivity ensuring access aligns with Zero Trust principles segregation-of-duties (SoD) policies and data protection regulations.

Areas of focus:

• Identity lifecycle automation: Joiner mover leaver workflows integrated with HR and directory systems.

• Access governance: Certification campaigns role-based and attribute-based access modelsSoDpolicy design.

• Platform engineering: Configuration and integration of IGA platforms (e.g. Saviynt SailPoint) with directories SaaS and on-prem systems.

• Control monitoring: Implementation of continuous access reviews privileged account oversight and regulatory evidence collection.

For interns this team offers exposure to real-world enterprise identity operations security control frameworks (NIST CSF ISO 27001 SOX) and practical automation all while contributing to a core cybersecurity capability that touches every user in the company.

As part of the Identity Governance & Administration (IGA) team within Identity Security the intern will gain hands-on experience improving enterprise identity processes data quality and operational efficiency in a global environment. Key areas of contribution include:

• Process Enhancement:Partner with the Help Desk and TechOps teams toidentifyand document opportunities to streamline IGA-related workflows. Recommend and implement process improvements that enhance the end-user and support experience while driving operational efficiency.

• Data Quality & User Experience Improvements:Enhance the accuracy and usability of application and entitlement data within the IGA platform (covering 500 applications). Develop clearer user-friendly entitlement descriptions -leveragingAI tools toassistin writing and validation to improve access request and certification experiences.

• Operationalization of Identity Functions:Work alongside the IGA L3 (tower lead) and TechOps IAM teams toidentifyrecurring or manual tasks suitable for operational transition to Level 2 support. Contribute to documentation process design and service readiness activities that strengthen long-term scalability.

• Global Template Translation & Localization:Support the rollout of multilingual communications for IGA notifications (e.g. certification reminders onboarding emails) in alignment with the companys global hub strategy. Collaborate with Tech Communications and regional teams to translate andvalidatetemplates using AI-assisted translation tools.

Ideal candidates willhave:

• Analytical and Data Management Skills - Comfortable working with structured data (e.g. Excel CSV or basic SQL) toidentifypatterns inconsistencies or improvement opportunities in identity and access data.

• Technical Curiosity and Problem-Solving Mindset - Eager to learn how enterprise systems connect and how automation can improve security and efficiency; able to troubleshoot and research independently.

• Strong Written Communication - Capable of drafting clear process documentation entitlement descriptions and user-facing content with attention to clarity and tone.

• Collaboration in a Distributed Environment - Confident working across time zones and teams (TechOps Help Desk IAM and Communications) using digital collaboration tools like Teams Confluence or Jira.

IT Business Development/Technology User Enablement(Remote):

How Youll CREATE:

Technology Change Enablement oversees the successful implementation and adoption of various technological and Artificial Intelligence (AI) productivity tools and solutions across our organization. This function is critical in bridging the gap between technological innovation and user readiness ensuring that our employees effectively embrace andutilizenew technologytools and AI capabilities to enhance productivity and drive efficiency throughout Universal Music Group.

• Change Strategy & Planning: Support in the development and execution of comprehensive change enablement plans tailored for AI tool implementations including stakeholder analysis impact assessments communication strategies training programs and resistance management.

• Stakeholder Engagement: Collaborate closely with AI product managers technical teams business unit leads and end-users to understand their needs concerns and potential barriers to AI adoption. Act as a liaison between technical and non-technical teams.

• Communication & Awareness: Support the design and delivery of engaging communication campaigns to build awareness understanding and enthusiasm for new AI tools. This includes creating compelling messages presentations internal articlesFAQsand more.

• Training & Enablement: Develop and deliver effective training programs (e.g. workshops webinars self-service guides video tutorials) that empower users toconfidently and competently utilize AI tools. Tailor training content to different user personas and skill levels.

• User Support & Feedback:Establishmechanisms for ongoing user support feedback collection and continuous improvement related to AI tool adoption. Monitor user sentiment andidentifyareas for further enablement or refinement of AI solutions.

• Resistance Management: Proactivelyidentifyand address potential resistance to change developing strategies to mitigate concerns andencouragea positive mindset towards AI adoption.

• Best Practices & Evangelism: Champion the benefits and potential of AI within the organization.

• Documentation: Create andmaintaincomprehensive documentation user guides and knowledge base articles for all implemented AI tools.

Ideal candidates will have:

• Exceptional communication (written and verbal) presentation and interpersonal skills.

• Ability to translate complex technical concepts into clear concise and understandable language for non-technical audiences.

• Proven ability to influence persuade and build consensus across all levels of an organization.

• Experience in developing and delivering effective training programs and materials.

Technical Operations Center(Onsite: TN):

How Youll CREATE:

Our Technical Operations Center (TechOps) is a centralized command center responsible for monitoring managing andmaintainingthe stability performance and security of our organizations critical IT infrastructure.

Servers:Monitoringthe health capacity and performance of physical and virtual servers. This includes ensuring adequate storage memory and processing power and performing routine maintenance patching and backups

Networks: Overseeing network connectivity bandwidthutilization latency and security. The team manages routers switches firewalls and VPNs ensuring reliable data transfer and connectivity across the organization and to the internet.

Identity Access Management (IAM): Managing user identities authentication and authorizationtosystems and data. This involves provisioning and deprovisioning accounts managing permissions enforcing multi-factor authentication (MFA) and monitoring access logs for unusualactivity.

Incident Response: Detecting prioritizing and resolving infrastructure outages or performance degradation. Our staff are often the first responders following established protocols to minimize downtime and business impact.

Proactive Maintenance and Optimization: Implementing preventative measures conducting capacity planning and automating routine tasks to improve efficiency and prevent future issues.

Coordination and Communication: Acting asa central pointof contact for escalating complex problems to specialized engineering teams (e.g. network engineering security server engineering) and communicating status updates to management and affected business units.

An intern on our TechOps team can expect a variety of tasks and projects designed to provide hands-on experience with real-world infrastructure management. These assignments bridge theoretical knowledge with practical application in areas like servers networks and identity management.

• First-level Support: Responding to and resolving basic hardware and software issues reported via internal ticketing systems escalating complex issues to senior engineers when necessary.

• System Maintenance:Assistingwith routine server maintenance including monitoring system performance and capacity ensuring backups are completed successfully and performing basic patching and updates.

• User and Access Management: Creatingmodifying and deprovisioning user accounts in systems like Active Directory and Office 365 managing permissions andassistingwith access reviews.

• Hardware Management:Assistingwith the setup deployment and configuration of servers andmaintainingan accurateinventory.

• Documentation: Creating and updating clear comprehensive technical documentation user guides and Standard Operating Procedures (SOPs) for existing and new processes.

• Network Troubleshooting: Learning to diagnose basic network connectivity problems (LAN/WAN wireless VPN) usingappropriate softwareand tools under guidance.

• In essence ourTechOps team is the mission control for IT at UMG ensuring that the technology backbone of the organization runs smoothly and securely 24/7.

Ideal candidates will have:

• Adaptability and Resilience

• Curiosity and Inquisitiveness

• Customer Service Orientation

Technology - Office of the CIO(Remote):

How Youll CREATE:

The Global Technology Operations Intern will support the planning coordination and execution of technology-related activities across multiple mergers and acquisitions within Universal Music Groups Global Technology organization.

This role is ideal for a student interested in technology project management process design or business operations who wants hands-on exposure to large-scaleintegrationwork in a fast-paced global environment.The intern willassistwith several key workstreams that sit at the intersection of technology business operations and cross-functional coordination.The role combines structured project support data analysis documentation and the development of scalable processes and tools used across active and upcoming integrations.

• Support core operational technology and coordination activities by helpingmaintainproject trackers update timelines prepare meeting materials and document action items across multiple workstreams.

• Assistwith data and reporting by compilingnon-sensitiveinformation updating visuals for leadership decks tracking progress against key milestones and creating simple dashboards that improve visibility and organization.

• Helpbuild andmaintaina centralized SharePoint portal that houses templates guides processes and reference materials in a clear user-friendly format.

• Support Chief of Staff operations by coordinating agendas capturing discussions organizing documentation and helping streamline communication and team processes.

Ideal candidates will have:

• Strongproficiencyin Microsoft Excel and PowerPoint including organizing data building visuals and structuring clean presentations.

• Exceptional written communication skills with the ability to summarize discussions create clear documentation and prepare concise updates for leadership.

• Strong organizational and project coordination abilities including managing multiple tasks tracking action items andmaintainingstructured documentation.

Tech Support(Onsite:CA NYTN):

How Youll CREATE:

On this team our intern will support employees by providing professional andtimelysupport for a wide range oftechnologysoftwareand conference systems globally.

• Provide support by troubleshooting and resolving hardware for software issues

• Inventory of IT equipment andassistancewitheWastereporting.

• Tech Support either in person or over the various communication channelsUMGTechuses toassistits clients

• Building Mac/PCs for use along with repairing broken/infected/mis aligned machines

• Android/iOS mobility support

Ideal candidates will have:

• Technical problem solving and troubleshooting skills acrossawide range oftechnology

• Knowledge of Windows 10 and Microsoft Office Suite of products

• Understand standard AV technology and tools

• Familiarity with installing and supporting variousthird-partysoftware

• Work continuously on a task until completion (or escalating to another group whereappropriate)

• Manage multiple cases with changing priorities

• Basic PC/Mac troubleshooting skills Microsoft office suiteChatgpt Zoom AI Adobe creative suite no programmingassistanceneeded.

TechOps Vulnerability Management(Onsite: TN):

How Youll CREATE:

The TechOps Vulnerability Management teamis responsible forprotecting Universal Music Groups global infrastructure and digital assets. The team focuses onidentifying managing and mitigating security vulnerabilities across our IT environment ensuring systems and dataremainsecure and compliant. We collaborate with global IT business and cloud operations teams to strengthen the companys security posture through proactive monitoring analysis and remediation efforts.

The Vulnerability Management Intern willassistthe team with projects that strengthen UMGs security posture including:

• Supporting vulnerability assessment activities using enterprise tools such as Tenable

• Assistingin the review and prioritization ofidentifiedvulnerabilities based on risk and system criticality

• Helping document remediation steps and tracking progress across teams

• Learning andassistingwith automation of basic reporting and workflows related to vulnerability tracking

• Contributing to knowledge base and process documentation updates

• Participating in team meetings and cross-functional discussions to understand how vulnerabilities impact operations and business goals

Ideal candidates will have:

• Foundational understanding of cybersecurity principles such as vulnerabilities patching and threat mitigation

• Basic familiarity with operating systems (Windows macOS Linux) and cloud platforms (AWS Azure preferred)

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills especially when summarizing technical issues for non-technical audiences

User Enablement(Remote):

How Youll CREATE:

The user enablement team works with Global Tech in all initiatives to ensure the UMG community has the knowledge and training to successfullyutilizethe tech tools used across the company.More specifically we develop communications and training plans for new and updated tech initiatives create tech alerts for updates andoutagesand communicate tech related information to the global audience.

• Writing andcopy-editingarticles for Tech News

• Contributing to the communications plans that are being developed for projects that will be assigned to the overall team and ideally video and/or graphic requests that come in

• Assistin developing training plans for new and updated tech items coming out during the summer which will include infographics step-by-stepguidesand video tutorials.

Ideal candidates will have:

• Ability to be a self-starter and work in a remote environment

• Some video editing background

• Some writing background

• Willingness to be open askquestionsand jump in with ideas during meetings!

User Experience(UX)(Remote):

How Youll CREATE:

TheUser Experience (UX) team focuses on supporting dev teams that are creating products to improve label efficiency (reduced reworkeliminateduplicative data entry tasks and improve flow of data from label/artists teams toecommand other downstream functions). We provide the following services to support Tech & Label teams: UX Research Design and Label Change Adoption.

• Support research planning and strategic goals.

• Conduct research with end-users and stakeholders.

• Create research reports to summarize findings.

• Create prototypes and/or wireframes to be used in usability testing sessions.

• Conduct Design Evaluations Heuristic Evaluations and Productivity Improvement Evaluations.

• Create product comparisons and use user research insights to support comparative analyses of product features.

• Support Label Change Adoption efforts via building relationships with label usersidentifyingand supporting Change Champions and leading collaborative working sessions.

Ideal candidates will have:

• Studying one of the following career fields: Psychology Anthropology Human-Computer Interactions (HCI) or Information Technology.

• Graduate students preferred but a combination ofundergradstudies project experiences is also sufficient.

• Ability to balance multiple projects and prioritize work based on high-level goals

Bring Your VIBE(ALL ROLES):